CAFM Coordinator

Gov Facility Services Limited; City Of London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days holidays

Private GP consultations

Employee Assistance Programme

Death in Service 4x salary

Retailer discounts

Job summary

Gov Facility Services Limited is seeking a CAFM Coordinator to manage data within our CAFM platform, keep the Asset Register accurate and support reporting for operational teams. This role is home-based with 2–4 site visits per month and requires coordinating with the CAFM Manager.

You'll monitor data quality, manage user access, and provide training to colleagues while contributing to process improvements and stakeholder meetings as needed.

Qualifications

• Experience working on your own initiative and as part of a team.
• Strong attention to detail and data accuracy.
• Good communication skills across levels.
• Vehicle access for prison site visits nationwide.
• Experience using CAFM systems or similar platforms, including PDA.
• Coaching or training delivery experience.

Responsibilities

• Maintain the CAFM Asset Register with additions, deletions and changes from New Works.
• Monitor data quality to keep assets correctly located and described.
• Investigate data anomalies and implement fixes.
• Manage system security, create users, permissions, and monitor activity.
• Update supplier and staff resource lists on the CAFM platform.
• Produce BAU and ad hoc CAFM reports for users.
• Act as escalation point for CAFM queries from Regional Admin Officers.
• Provide admin support for hardware/software issues and module upgrades.
• Coach GFSL colleagues on using the CAFM platform.
• Participate in CAFM Systems user group and improvement projects.
• Represent GFSL in stakeholder meetings as directed by CAFM Manager.

Skills

Attention to detail

Communication skills

Initiative and teamwork

Vehicle access for prison site visits

CAFM systems experience

PDA experience

Coaching or training delivery

Tools

CAFM software

PDA

Job description

Location: Home Based, With site visits 2-4 times a month

Contract: Fixed Term Contract until August 2027, Full Time, 39 hours per week

Reporting to: CAFM Manager

About GFSL

Government Facility Services Ltd (GFSL) delivers facilities management services across the Ministry of Justice and HMPPS estate, keeping essential public sector sites safe, compliant and running smoothly. Our values, Pride In People, Do The Right Thing and One Team, shape how we work with each other and the people we serve.

The Role

We're looking for a CAFM Coordinator to help us get the most out of our computer-aided facilities management (CAFM) platform. You'll be at the centre of how our operational data is managed, keeping records accurate, spotting and fixing data quality issues, and turning that data into reports that help our teams perform. This is a home-based role where you'll work closely with the CAFM Manager and deputise for them in internal and external meetings when needed.

What You'll Be Doing

• Keeping the CAFM Asset Register up to date, including additions, deletions and changes from New Works
• Monitoring data quality so every asset sits in the correct location and data field set
• Investigating data anomalies, finding the root cause and putting agreed fixes in place
• Managing system security, including setting up new users, assigning permissions and reporting on user activity
• Updating supplier and staff resource lists on the platform
• Producing BAU and ad hoc reports for CAFM users across the business
• Acting as the escalation point for CAFM queries from Regional Administration Officers
• Providing admin support on hardware and software issues, including module upgrades
• Coaching and familiarising GFSL colleagues on how to use the CAFM platform
• Playing an active part in the CAFM Systems user group and supporting improvement projects
• Representing GFSL in stakeholder meetings as directed by the CAFM Manager

What We're Looking For

• Experience working on your own initiative and as part of a team
• Strong attention to detail and confidence working with data
• Good communication skills and the ability to build relationships with system users at all levels
• Vehicle access for prison site visits across the country
• Experience using CAFM systems or similar IT platforms, including PDA experience
• Previous coaching or training delivery experience

Our Behaviours

We'll be looking for you to demonstrate:

• Seeing the bigger picture
• Managing a quality service
• Delivering at pace
• Working together
• Communicating and influencing

Why GFSL?

Explore a varied and rewarding career at GFSL. Welcome to careers at Gov Facilities Services Limited (GFSL). Joining us is your chance to help ensure prisons are secure and safe for prisoners and prison staff alike, and to play your part in helping prisoners reintegrate into society.

Holidays are 25 days per year plus Bank Holidays, and a range of non-contractual benefits are provided. These range from Death in Service at 4x salary, to access to private GP consultations and an Employee Assistance Programme that offers counselling and information services for preventative care and to help employees in a crisis. There are also a range of financial reward mechanisms and access to retailer discounts.

You will find a strong focus on safety, a supportive, inclusive workplace, a competitive benefits package, and real opportunity to build your skills and progress.

Pride In People

We're passionate about promoting greater diversity and creating a workplace and culture where all of our employees have a voice that is heard, feel a sense of belonging and are empowered to be their true selves. We recognise the value that every single employee brings to the organisation. Everyone's needs at work are different and we are committed to doing our best to satisfy these differences whilst ensuring consistency and fairness for all. We promise to champion diversity and inclusion with ongoing learning and training, as well as career progression opportunities for everyone.

Future Plans

GFSL has been notified by its shareholder (MOJ) that the provision of FM Services will in future be delivered by the private sector. This means that following a successful procurement process, GFSL's services will complete transfer to a private sector provider/providers no sooner than August 2027.

Pride in People - Do the Right Thing - One Team