Cafe Team Leader

Retail Human Resources plc; South Queensferry; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Team Leader for their vibrant café environment. This role is perfect for someone passionate about delivering exceptional customer service and leading a team to success. You will oversee daily operations, support the Café Manager, and ensure that every customer enjoys a delightful experience. With flexible working options and a commitment to personal development, this position offers a fantastic opportunity to grow in a supportive and inclusive workplace. Join a team where you can truly shine and make a difference every day!

Benefits

Colleague Clubcard with discounts

Flexible working requests

Retirement savings plan

Life Assurance

Access to wellbeing resources

Discounts on everyday purchases

Uniform provided

Holiday entitlement starting at 28 days

Access to colleague networks supporting diversity

Qualifications

• Experience in hospitality with Team/Shift Leader experience.
• Passion for excellent customer service and knowledge of safety standards.

Responsibilities

• Ensure smooth operations and maintain safety standards.
• Lead by example in delivering excellent customer experiences.
• Support the Café Manager with coaching and development.

Skills

Customer Service

Team Leadership

Health & Safety Knowledge

Food Safety Knowledge

Effective Communication

Multitasking

Initiative

Job description

We’re looking for a Team Leader to join one of our Cafés, where a friendly, fast-paced environment awaits. With a passion for providing excellent customer service, a proactive can-do attitude, and great collaboration skills, you’ll help keep everyday operations running smoothly.

You’ll get to flex, and build on, your skills and experience with a wide range of responsibilities. From supporting the Manager to meeting business and financial goals, to coaching, developing, and training team members, to leading by example with impeccable customer service.

All the while, we’ll support you with benefits including flexible working options, tailored development and training, and opportunities to progress. Plus, you’ll be part of an inclusive workplace where you can be your best, most authentic self.

Please note that you need to be 18 or over to apply for this role.

Responsibilities

1. Ensure smooth operations by maintaining safety and operational standards.
2. Follow all food safety and hygiene regulations.
3. Lead by example by delivering excellent customer experiences.
4. Open and close the café, overseeing full operations in the Manager’s absence.
5. Recognize and celebrate team members for excellent service.
6. Learn our menu thoroughly and assist the team in doing the same.
7. Boost sales through effective scheduling and team placement.
8. Deliver Health & Safety and Food Safety training to team members.
9. Support the Café Manager with coaching and development of colleagues.
10. Continuously seek ways to improve customer service.
11. Promote an inclusive environment where colleagues feel respected, valued, and safe.

Requirements

• Experience in hospitality, with Team/Shift Leader experience.
• Passion for excellent customer service.
• Knowledge of Health & Safety and Food Safety standards.

Personal Skills

• Effective communication skills.
• Ability to multitask and adapt to changing priorities.
• Confidence in using initiative to improve processes.

Benefits

• Colleague Clubcard after 3 months, with discounts increasing over time.
• Flexible working requests from day one.
• Retirement savings plan.
• Life Assurance.
• Access to wellbeing resources.
• Discounts on everyday purchases, dining, and utilities.
• Uniform provided.
• Holiday entitlement starting at 28 days including Bank Holidays.
• Access to colleague networks supporting diversity and inclusion.

About Us

Our vision at Tesco is to become every customer's favourite way to shop, whether at home or on the move. Our purpose is 'Serving our customers, communities and planet a little better every day'. We value diversity and are committed to an inclusive workplace where everyone can be themselves. We support flexible working arrangements and are moving towards a blended office and remote working model.

Note: Successful applicants will need to provide bank details on their start date. We are an accredited Disability Confident Leader, committed to accessible recruitment. For support details, visit tesco-careers.com/accessibility.