Cafe Team Leader

Sadler’s Wells; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Sadler's Wells seeks a Café Team Leader to oversee café operations and ensure high customer service quality. The successful candidate will manage a motivated team, develop café offerings, and contribute to the growth of the Catering & Events team.

Benefits

Employee Assistance Programme

Complementary tickets and discounts

Enhanced holiday and time off in lieu policy

Additional pay for parental and family leave

Qualifications

• Previous café or barista experience required.
• Passionate about customer service.
• Good communication skills essential.

Responsibilities

• Supervising café operations and managing the team.
• Ensuring excellent quality standards and customer experience.
• Collaborating with Duty Catering Managers and Head of Catering.

Skills

Customer Service

Communication

Job description

Do you love delivering fantastic customer service? Love coffee, food and drink? Are you looking to work with a great team of people and make the next move in your hospitality career?

We want you to join our Catering & Events team. As the Café Team Leader at Sadler's Wells you will be responsible for supervising our café operations, ensuring we have a motivated, well-trained team to deliver excellent quality standards.

You will have previous café or barista experience, be passionate about customer service and have good communication skills. Working closely with the Duty Catering Managers and Head of Catering, you will have the opportunity to develop the café offer and enhance the customer experience. As we approach the opening of our fourth venue in east London, you will be able to contribute to the growth of the Catering & Events team.

Note: Rota is based on daytime, evenings, weekends and bank holiday working. You must currently hold the right to work in the UK.

We’re a supportive and hardworking team, working on a variety of projects. Sadler’s Wells benefits include:

• Employee Assistance Programme
• Complementary tickets and discounts
• Enhanced holiday and time off in lieu policy
• Additional pay for parental and family leave subject to eligibility

For more information, please view the job pack here -Cafe Team Leader - Job Pack - June 2025.

This is an ongoing vacancy and we aim to contact candidates on an ad-hoc basis. Once a suitable candidate is appointed, this vacancy will close without further notice.

We are committed to building a culturally diverse workforce and actively encourage applicationsfrom Black, Asian and those belonging to ethnic groups that are currently underrepresented within the Arts. Applications from d/Deaf and disabled communities and low socio-economic backgrounds are also welcome. As a user of the Disability Confident Scheme, we guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in the Job Pack.

Sadler’s Wells also works collaboratively with Parents in Performing Arts (PiPA) in efforts to support parents and carers within the industry.

If youwould like support orhave any queries regarding the formator submissionof the application, please contact us [e-mail]. You can also review our FAQs here.