Café Supervisor

BaxterStorey; Greater London; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Pension and life insurance

Discounts on Perkbox app

28 days holiday including bank

Job summary

BaxterStorey is seeking a Head Barista in London to lead a dynamic coffee team and deliver exceptional hospitality experiences. You will motivate staff, maintain high service standards, and drive continuous improvement in your bar operations.

The role requires strong management and supervisory skills, a passion for service, and the ability to foster a positive, collaborative work environment. This permanent post offers a stable career path within a renowned hospitality company.

Qualifications

• Experience as a manager within a hospitality environment, ideally retail.
• Experience in creating a thriving and successful working environment.
• Excellent supervisory and communication skills.
• Good delegation and influencing skills.
• Demonstrate team development skills.
• Passion for food and customer service.

Responsibilities

• Ensure customers receive an efficient and enjoyable experience while consistently exceeding expectations.
• Monitor colleagues, perform appraisals, identify training needs and potential.
• Be passionate about the Coffee Bar operation and stay aware of new concepts and ideas to enhance the offer.
• Encourage colleagues to develop themselves and explore new trends.

Skills

Hospitality management

Supervisory skills

Communication skills

Delegation

Team development

Customer service passion

Job description

Head Barista

Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Head Barista who motivates their team to exceed expectations at every turn.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work‑life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a Head Barista who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!

Job Description

• Ensure that customers are given an efficient and enjoyable customer experience and that their service and value expectations are consistently exceeded.
• Monitor the work of all colleagues and carry out appraisals, recognise training needs and potential as appropriate.
• Be passionate about the Coffee Bar operation and be aware of new concepts and ideas in the industry and on the high street that may enhance the current offer.
• Encourage colleagues to further develop themselves and seek out new trends.

Qualifications

• Have experience as a manager within a hospitality environment, ideally retail.
• Experience in creating a thriving and successful working environment.
• Possess excellent supervisory and communication skills.
• Good delegation and influencing skills.
• Able to demonstrate team development skills.
• Have the ability to display a real passion for food and customer service.

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

Values

• ALWAYS VISIONARY – We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
• WHOLEHEARTEDLY POSITIVE – We are upbeat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
• CREATIVELY COLLABORATIVE – We embrace our differences to push creativity and we work together to be better.
• FOREVER CONSCIOUS – We work together as a team to lead by example, protecting the planet and supporting local communities.

Inclusive Employer

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.

Proud member of the Disability Confident employer scheme.

Benefits

• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme
• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift

Salary and Working Details

Salary: £31,000 to £31,000 a year

Hours: Full-time

Location: London, NW1

Job type: Permanent

Closing date: 13 December 2026