Cafe Operations Leader - Elevate Service & Team Performance

Compass Group PLC; Birkenhead; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Compass Group UK&I is recruiting an experienced Assistant Cafe Manager to oversee catering and service operations for a major High Street brand on a full-time basis, contracted to 40 hours per week. The role focuses on running kitchens and service counters smoothly and delivering exceptional food experiences.

Ideal candidates are passionate about customer service, have experience in similar roles, and can lead teams with strong communication and organisation skills.

Qualifications

• Passionate about exceptional customer service.
• Previous experience in a similar role.
• Experience managing teams.
• Excellent communication and organisational skills.
• Ambitious and motivated to upskill.

Responsibilities

• Liaising between the team and manager to ensure we continually exceed expectations.
• Motivating the team to keep everyone on task.
• Assisting the manager with managing inventories, monitoring budgets and implementing action plans.
• Managing the tills and processing payments.
• Supporting and training our teams, leading from the front to make sure everyone can excel in their role.
• Assisting with paperwork when required.
• Representing Compass Group UK&I and maintaining a positive brand image.

Skills

Customer service

Team leadership

Budget management

Inventory control

Cash handling

Training

Job description

Compass Group UK&I is recruiting an experienced Assistant Cafe Manager to oversee catering and service operations for a major High Street brand on a full-time basis, contracted to 40 hours per week. The role focuses on running kitchens and service counters smoothly and delivering exceptional food experiences.

Ideal candidates are passionate about customer service, have experience in similar roles, and can lead teams with strong communication and organisation skills.