Assistant Cafe Lead: Inspire Teams & Elevate Service

One Retail Group; Pontypridd; On-site; GBP 21,000 - 27,000; Full time

Job summary

Compass Group UK&I is seeking an experienced Assistant Cafe Manager to oversee all catering and service operations for a major High Street brand on a full-time basis (40 hours per week). You will ensure kitchens and service counters run smoothly and deliver exceptional food experiences while supporting and developing your team.

Shift patterns are 5 days out of 7. The role requires strong customer service, team leadership, budgeting awareness, and a proactive approach to training.

Qualifications

• Experience in a similar role within catering or hospitality.
• Strong customer service and communication skills.
• Ability to lead and motivate a team.

Responsibilities

• Liaising between the team and manager to ensure we continually exceed expectations
• Motivating the team to keep everyone on task
• Assisting the manager with managing inventories, monitoring budgets and implementing action plans
• Managing the tills and processing payments
• Supporting and training our teams, leading from the front to make sure everyone can excel in their role
• Assisting with paperwork when required
• Representing Compass Group UK&I and maintaining a positive brand image

Skills

Customer service

Team leadership

Budgeting awareness

Inventory management

Cash handling

Staff training

Communication

Tools

POS systems

Job description

Compass Group UK&I is seeking an experienced Assistant Cafe Manager to oversee all catering and service operations for a major High Street brand on a full-time basis (40 hours per week). You will ensure kitchens and service counters run smoothly and deliver exceptional food experiences while supporting and developing your team.

Shift patterns are 5 days out of 7. The role requires strong customer service, team leadership, budgeting awareness, and a proactive approach to training.