Cafe Manager - Costa

Chartwells Independent; Poole; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry leader is seeking a passionate Cafe Manager to oversee operations and deliver exceptional customer experiences. This role involves managing a dedicated team, ensuring smooth service delivery, and maintaining high standards of food quality. The ideal candidate will possess strong management experience, excellent communication skills, and a commitment to fostering a positive work environment. With opportunities for career progression and a supportive culture that celebrates diversity, this position is perfect for someone eager to make an impact in a dynamic setting. Join a company that values its people and offers great perks and learning opportunities.

Benefits

Competitive Pay

Learning and Development Opportunities

Employee Recognition Programs

Qualifications

• Minimum of two years of management experience in a similar sector.
• Proven experience in managing teams and delivering exceptional service.

Responsibilities

• Supervise teams to ensure impeccable food and customer service.
• Oversee in-unit operations, manage inventories, and monitor budgets.
• Implement and review Health & Safety standards for compliance.

Skills

Management Experience

Customer Service

Financial Acumen

Communication Skills

Organizational Skills

Job description

We're recruiting an experienced Cafe Manager who is passionate about exceptional food and world-class customer service, and who can confidently oversee all Compass Group UK&I catering and service operations for a major High Street brand on a full-time basis, contracted to 40 hours per week.

As a Cafe Manager, you will be responsible for ensuring our unit and service counters run smoothly and helping to deliver truly incredible experiences. In return, you'll have the opportunity to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Here's an idea of what your shift pattern will be:

• Mon: Full-time (Days)
• Tues: Full-time (Days)
• Weds: Full-time (Days)
• Thurs: Full-time (Days)
• Fri: Full-time (Days)
• Sat: Full-time (Days)
• Sun: Full-time (Days)

Your key responsibilities will include:

• Supervising teams to ensure we continue to deliver impeccable food and customer service
• Overseeing the efficiency of all in-unit operations, including managing inventories, monitoring budgets, and implementing action plans
• Communicating regularly with your line manager to monitor KPIs and targets
• Representing Compass Group UK&I and maintaining a positive brand image
• Identifying opportunities for new service concepts to drive sales
• Liaising between customers and our internal teams to ensure we continue to exceed expectations
• Supporting and training our teams, leading from the front to make sure everyone can excel in their role
• Implementing and reviewing Health & Safety standards to ensure compliance across all catering and service teams.

Our ideal Cafe Manager will:

• Be passionate about great-tasting food and exceptional customer service
• Have a minimum of two years of management experience within a similar sector or industry
• Have experience managing teams in a similar role
• Demonstrate brilliant financial acumen
• Have excellent communication and organisational skills
• Be an ambitious and motivated individual who is always looking to upskill

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/1601/91531001/52708569/BU #One Retail

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!