Cafe Manager

Tesco UK; Stockport; On-site; GBP 26,000 - 34,000; Full time

Job summary

Tesco UK is seeking a Café Manager to lead a welcoming café and drive exceptional customer service. You will manage daily operations, supervise a friendly team, and develop staff through training and coaching while ensuring standards, safety and compliance.

The role offers opportunities to optimise sales and enhance the guest experience in a fast-paced retail café environment. You will be responsible for planning, budgeting, staff development and maintaining a high standard of service across

Qualifications

• Background in hospitality at supervisory level or above.
• Proven people management skills.
• Commitment to excellent customer service.

Responsibilities

• Oversee daily café operations, including routines and standards.
• Hold full profit and loss accountability for the café.
• Maximise sales, presentation and ensure safety and legality for customers and colleagues.
• Lead and develop the café team, providing coaching and feedback.
• Act as a café menu expert and ensure quick, high-quality service.

Skills

Hospitality experience

People management

Customer service

Leadership

Job description

We have a great opportunity for a Café Manager with a passion for customer service and proven people management skills to take responsibility for one of our comfy, welcoming cafés. With your background in hospitality, you'll oversee daily operations as well as the selection, training and development of a friendly team. You'll make every day a little better for the team, so they can do the same for our customers.

As a Café Manager, you'll share our commitment to excellent customer service. After all, no one tries harder for customers than we do. You'll manage helpful, eager colleagues in a café that's clean, tidy and organised. And, you'll identify opportunities to improve our ways of working, while maximising sales and ensuring processes, routines and standards are adhered to. In short, you'll be making sure everything is safe, legal and that the café delivers a service to the high standard we aim for.

At Tesco we believe in providing opportunities for everyone to be at their best. With your experience working at supervisory level or above, you'll act as a role model to your team - spotting talent, providing feedback and support, and adapting your leadership style to different people and situations. At the same time, you'll develop your own career as you discover plenty of ways to add to your skills and experience. Tesco Cafés really are a place to get on.

Please note that you need to be 18 or over to apply for this role.

Whilst specific responsibilities will be dependent upon the changing needs of Tesco as a business, the following provides an overview of the role’s key responsibilities and measures:

• Overseeing the overall running of the café, including routines, processes, sales standards and changes, where necessary.
• Holding full profit and loss accountability for the café.
• Maximising sales, impact and presentation in the café, and ensuring everything is safe and legal for customers and colleagues.
• Leading your team and inspiring them to hit sales targets.
• Understanding the key drivers of our service plan and delivering to the standard required.
• Selecting, training, and developing team members to enable them to feel proud of the work they do.
• Acting as a café menu expert who can share knowledge with the team.
• Ensuring customers are served quickly and that they receive high quality food and drinks in a clean, tidy environment.

• A background in hospitality, at supervisory level and above.
• A commitment to excellent customer service.
• People management skills that allow you to lead by example and coach in an inclusive manner.

Personal

• Good planning and organisation skills.
• Confidence using your initiative to identify opportunities to improve our ways of working or adapt to different situations.
• Excellent communication skills to motivate and support a growing team.

With 329 cafés across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafés are a great place to work, with a genuine family feel - truly a place to get on.

We are proud to have an inclusive culture at Tesco Café where everyone is welcome and truly feels able to be themselves. In our cafés, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you.

We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We're proud to have been accredited as a Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process.

On occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.