Cafe Manager

Tesco Retail; Harlow; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Flexible working opportunities

Inclusive culture

Career development opportunities

Job summary

Tesco Retail is offering a fantastic opportunity for a Caf Manager in Harlow. In this role, you will oversee the daily operations of the caf, ensuring high-quality customer service and team development. You will have full profit and loss accountability and be responsible for maximizing sales in a vibrant, welcoming environment.

Your experience in hospitality and people management will help you lead a team of colleagues, delivering an exceptional customer experience while adhering to safety and legal standards. Join us at Tesco, where we value inclusivity and offer many opportunities for career development.

Qualifications

• Background in hospitality, at supervisory level and above.
• Commitment to excellent customer service.
• Ability to lead by example and coach in an inclusive manner.

Responsibilities

• Oversee the overall running of the caf.
• Hold full profit and loss accountability for the caf.
• Maximise sales and ensure legality and safety.
• Lead and inspire your team to hit sales targets.
• Select, train, and develop team members.
• Act as a caf menu expert.

Skills

Customer service commitment

People management skills

Planning and organisation skills

Excellent communication

Job description

We have a great opportunity for a Caf Manager with a passion for customer service and proven people management skills to take responsibility for one of our comfy, welcoming cafs. With your background in hospitality, you’ll oversee daily operations as well as the selection, training and development of a friendly team. You’ll make every day a little better for the team, so they can do the same for our customers.

As a Caf Manager, you’ll share our commitment to excellent customer service. After all, no one tries harder for customers than we do. You’ll manage helpful, eager colleagues in a caf that’s clean, tidy and organised. And, you’ll identify opportunities to improve our ways of working, while maximising sales and ensuring processes, routines and standards are adhered to. In short, you’ll be making sure everything is safe, legal and that the caf delivers a service to the high standard we aim for.

At Tesco we believe in providing opportunities for everyone to be at their best. With your experience working at supervisory level or above, you’ll act as a role model to your team – spotting talent, providing feedback and support, and adapting your leadership style to different people and situations. At the same time, you’ll develop your own career as you discover plenty of ways to add to your skills and experience. Tesco Cafs really are a place to get on.

Please note that you need to be 18 or over to apply for this role.

Whilst specific responsibilities will be dependent upon the changing needs of Tesco as a business, the following provides an overview of the role’s key responsibilities and measures:

• Overseeing the overall running of the caf, including routines, processes, sales standards and changes, where necessary.
• Holding full profit and loss accountability for the caf.
• Maximising sales, impact and presentation in the caf, and ensuring everything is safe and legal for customers and colleagues.
• Leading your team and inspiring them to hit sales targets.
• Understanding the key drivers of our service plan and delivering to the standard required.
• Selecting, training, and developing team members to enable them to feel proud of the work they do.
• Acting as a caf menu expert who can share knowledge with the team.
• Ensuring customers are served quickly and that they receive high quality food and drinks in a clean, tidy environment.

• A background in hospitality, at supervisory level and above.
• A commitment to excellent customer service.
• People management skills that allow you to lead by example and coach in an inclusive manner.

Personal

• Good planning and organisation skills.
• Confidence using your initiative to identify opportunities to improve our ways of working or adapt to different situations.
• Excellent communication skills to motivate and support a growing team.

With 329 cafs across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafs are a great place to work, with a genuine family feel – truly a place to get on.

We are proud to have an inclusive culture at Tesco Caf where everyone is welcome and truly feels able to be themselves. In our cafs, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you.

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We’re proud to have been accredited as a Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.