Cafe Manager

Tesco Retail; Hull and East Yorkshire; On-site; GBP 24,000 - 32,000; Full time

Job summary

Tesco Caf in the United Kingdom is seeking a Caf Manager with strong customer service instincts and proven people management skills to oversee a welcoming caf environment. You’ll supervise daily operations, train a friendly team and drive standards to ensure excellent service for customers.

You will lead a motivated team, identify improvements, and ensure safety, legality and high-quality food and drinks delivery across shifts.

Qualifications

• Background in hospitality at supervisory level and above.
• Commitment to excellent customer service.
• People management skills that allow you to lead by example and coach inclusively.

Responsibilities

• Overseeing the caf's daily operations, routines and sales standards.
• Holding full profit and loss accountability for the caf.
• Maximising sales while ensuring safety and legal compliance for customers and colleagues.
• Leading and inspiring the team to hit sales targets.
• Understanding service plan drivers and delivering to the required standard.
• Selecting, training and developing team members to take pride in their work.
• Acting as a caf menu expert to share knowledge with the team.
• Ensuring customers are served quickly with high-quality food and drinks in a clean environment.

Skills

People management

Customer service

Hospitality background

Job description

About the role

We have a great opportunity for a Caf Manager with a passion for customer service and proven people management skills to take responsibility for one of our comfy, welcoming cafs. With your background in hospitality, you’ll oversee daily operations as well as the selection, training and development of a friendly team. You’ll make every day a little better for the team, so they can do the same for our customers.

As a Caf Manager, you’ll share our commitment to excellent customer service. After all, no one tries harder for customers than we do. You’ll manage helpful, eager colleagues in a caf that’s clean, tidy and organised. And, you’ll identify opportunities to improve our ways of working, while maximising sales and ensuring processes, routines and standards are adhered to. In short, you’ll be making sure everything is safe, legal and that the caf delivers a service to the high standard we aim for.

Please note that you need to be 18 or over to apply for this role.

Key Responsibilities

• Overseeing the overall running of the caf, including routines, processes, sales standards and changes, where necessary.
• Holding full profit and loss accountability for the caf.
• Maximising sales, impact and presentation in the caf, and ensuring everything is safe and legal for customers and colleagues.
• Leading your team and inspiring them to hit sales targets.
• Understanding the key drivers of our service plan and delivering to the standard required.
• Selecting, training, and developing team members to enable them to feel proud of the work they do.
• Acting as a caf menu expert who can share knowledge with the team.
• Ensuring customers are served quickly and that they receive high quality food and drinks in a clean, tidy environment.

Qualifications

• A background in hospitality, at supervisory level and above.
• A commitment to excellent customer service.
• People management skills that allow you to lead by example and coach in an inclusive manner.

Personal Skills

• Good planning and organisation skills.
• Confidence using your initiative to identify opportunities to improve our ways of working or adapt to different situations.
• Excellent communication skills to motivate and support a growing team.

We are proud to have an inclusive culture at Tesco Caf where everyone is welcome and truly feels able to be themselves. In our cafs, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you.

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We’re proud to have been accredited as a Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer,