Cafe Manager

Sam's Kitchen Hammersmith; Greater London; On-site; GBP 38,000 - 60,000; Full time

Benefits offered by this job

Discounts across venues

Career progression

Free meals on shift

Referral bonuses

Employee assistance programme

Health insurance after 2 years

Cycle to work scheme

Trade price wines & spirits

Annual celebrations

Extra holiday after years

Job summary

Sam's Riverside in Hammersmith is seeking experienced hospitality managers who love the industry, lead from the front and take real pride in creating great experiences for guests and teams.

If you’re a natural leader who cares about people, standards and making every service better, we’d love to hear from you. You’ll drive from the front, set the standard and develop your team in a close-knit, values-led environment.

Qualifications

• Strong leadership and front-line management skills.
• Ability to motivate and develop a team.
• Proven focus on guest experience and service standards.

Responsibilities

• Lead from the front to set service standards.
• Develop and support team members for consistent performance.
• Collaborate to deliver exceptional experiences for guests.

Skills

leadership

guest experience

team motivation

calm under pressure

communication

Job description

The Role

We're looking for experienced hospitality managers who love the industry, lead from the front and take real pride in creating great experiences for both guests and their teams. If you're a natural leader who cares about people, standards and making every service better, we'd love to hear from you.

Benefits

• Friends & Family Perks – Enjoy exclusive discounts across all our venues
• Grow with Us – opportunities for progression and development
• Great Food for You– Free meals provided when you're on shift
• Share the Opportunity – Earn bonuses through our generous referral programme
• Here for You – Confidential support through our Employee Assistance Programme
• Incredible Discounts- Access to discounts for restaurants, retail, gyms and travel
• Team Festivities – We have two big celebrations every year to recognise and reward your hard work
• Cycle to Work Scheme - Save on bikes and accessories while spreading the cost
• Insider’s Pour – Wines and spirits available for team members at trade price
• Private Healthcare – Access to BUPA health cover after 2 years of service
• Challenge Accepted – Performance and Competition Awards and Bonus
• Anniversary Meal – Celebrate your work anniversary with a complimentary lunch or dinner for two people, every year!
• Loyalty Rewards – Earn extra holiday for every year after your third year

Pay

• Pay consists of house salary + an average of tronc
• Excess Tronc is distributed based on a points system

About us

We're Sam Harrison and Fanny Stocker — we founded Sam's Riverside in Hammersmith and Sam's Waterside in Brentford, two Michelin Guide-listed brasseries in West London that we're deeply proud of.

Sam is on the floor most days, working alongside our team — because we both believe in leading from the front. The people who work with us aren't just employees; they're part of our family. We're a small, close-knit group and we're honest about that — we only work with the right people, and when we find them, we invest in them properly.

We're passionate about this industry and everything it can offer. We believe that amazing hospitality should always be a joy — for our guests and for the people delivering it. If you share that belief, and want to be part of a team that takes its craft seriously while having fun doing it, we'd love to hear from you.

You

• Believe great hospitality starts with great leadership
• Lead from the front and set the standard for those around you
• Are warm, confident and calm under pressure
• Know how to motivate, develop and get the best from your team
• Take ownership and find solutions rather than waiting to be asked
• Have high standards and the attention to detail to maintain them
• Understand the commercial side of hospitality as well as the guest experience
• Communicate clearly, honestly and respectfully
• Are a team player who supports your colleagues and the wider business
• Love hospitality and want to keep learning, developing and progressing
• Have the Right to Work in the UK
• Have credible, positive references from former employers

Come and work with us. Learn with us. Grow with us.

At Sam’s, we celebrate diversity and champion inclusion. Everyone is welcome, respected, and valued - just as they are. We’re proud to be an inclusive employer and welcome applications from people of all backgrounds and identities.