Cafe Manager

Pastada; Greater London; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Staff meals

Coffee during shifts

Employee discounts

Discounts on brands: Apple

Discounts on brands: Samsung

Discounts on brands: Dyson

Discounts on brands: Nike

Discounts on brands: Adidas

Job summary

Pastada London, a family-run brunch cafe & bakery in Bayswater, is seeking an enthusiastic Cafe Manager to lead the team and oversee daily operations. The role focuses on maintaining high standards of food quality, service, and a warm customer experience.

You will manage recruitment, training, rosters, and performance reviews while driving growth, customer satisfaction, and profitability in a lively London setting.

Qualifications

• Proven cafe management experience in hospitality.
• Strong leadership and team motivation skills.
• Excellent knowledge of cafe operations, barista basics, and service culture.
• Solid understanding of food hygiene and health & safety regulations.
• Excellent communication, problem-solving and interpersonal abilities.

Responsibilities

• Lead daily cafe operations, act as team leader, recruit, train, schedule, and review staff performance.
• Grow social media followers and customer reviews to boost reputation.
• Ensure smooth service, efficiency, and adherence to company standards.
• Maintain high food and beverage quality, presentation, and customer care.
• Oversee inventory, ordering, waste reduction, and profitability.
• Ensure health, safety and hygiene compliance across the cafe.
• Handle customer feedback promptly and professionally.
• Monitor sales and implement growth strategies to increase revenue.
• Manage cash handling and daily financial reconciliations.
• Foster a positive, collaborative team environment.

Skills

Cafe leadership

Team management

Barista skills

Food service excellence

Customer service

Health & safety knowledge

Operations management

Job description

Pastada London is a vibrant, family‑run brunch café & bakery in the heart of Bayswater, known for its warm atmosphere, exceptional coffee, beautiful brunches, and homemade delights.

We are seeking an enthusiastic and experienced Cafe Manager to lead our team and oversee daily operations. This is a pivotal role for someone passionate about hospitality, food quality, and creating an outstanding experience for both our customers and staff. You will be instrumental in maintaining our high standards, fostering a positive work environment, and contributing to the growth.

Key Responsibilities

• Hands on roll able to work on shifts as a team leader & motivator, and manage a dedicated team, including recruitment, training, scheduling (rotas & cleaning rostas), and performance reviews.
• Maximize social media account followers and positive Google reviews.
• Oversee all daily cafe operations, ensuring smooth service, efficiency, and adherence to company standards.
• Maintain high standards of food and beverage quality, presentation, and customer service.
• Manage inventory, ordering, and stock control, minimizing waste and maximizing profitability.
• Ensure compliance with all health, safety, and hygiene regulations.
• Handle customer feedback and resolve issues promptly and professionally.
• Monitor sales performance, identify opportunities for growth, and implement strategies to boost revenue.li>
• Manage cash handling procedures and daily financial reconciliations.
• Foster a positive and collaborative team environment.

Requirements

• Proven experience in a Cafe Manager or similar leadership role within the hospitality sector.
• Strong leadership skills with the ability to inspire and manage a team effectively.
• Excellent understanding of cafe operations, including barista skills, food preparation, and customer service best practices.
• Solid knowledge of food hygiene and health & safety regulations.
• Exceptional communication, interpersonal, and problem‑solving skills.
• Ability to work under pressure in a fast‑paced environment while maintaining high standards.
• Flexible availability, including weekends and holidays.

What We Offer

• The opportunity to be a key part of an Innovative food concept in London.
• A welcoming, family-run environment where your contributions are valued.
• Opportunities for professional growth and skill development.
• Supportive and friendly team culture.
• Staff meals, coffee, and perks during shifts.
• 28 days Holiday.
• Flexible work‑life balance with opening hours 8 am - 5 pm, 5 days per week.
• Discounts on thousands of brands, including:
• Apple: Up to 10%
• Samsung: Up to 15–20%
• Dyson: Up to 20%
• Shark: Up to 20%
• Nike: 10% off full-price items
• Adidas: Up to 15%
• JD Sports: Up to 15%
• Gymshark: Up to 10%
• Nando's: Up to 20%
• PizzaExpress: Up to 25%
• ASK Italian: Up to 25%
• Bella Italia: Up to 25%
• TUI: £100+ off selected holidays
• Jet2holidays: £100 off selected holidays
• easyJet Holidays: Up to 10%
• Currys: Up to 10%
• Halfords: Up to 10%
• Vision Express: Up to 20%