Cafe Front Of House Team Member

Tesco; Dumfries; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading café chain as a Front of House team member, where you will provide excellent service and create a welcoming environment. Your role includes serving food and drinks, maintaining cleanliness, and ensuring compliance with health and safety standards. Enjoy flexible working options and opportunities for career development.

Benefits

Colleague Clubcard with discounts

Flexible working requests

Retirement savings plan

Life Assurance

Uniform provided

Starting holiday entitlement of 28 days

Qualifications

• Knowledge of health and safety standards.
• Ability to work efficiently and maintain cleanliness.

Responsibilities

• Serving customers efficiently and with care.
• Resolving customer complaints and informing the Café Manager.
• Following food safety and hygiene regulations.

Skills

Customer Service

Teamwork

Communication

Multitasking

Organisation

Job description

About the role

Customers visit our café for various reasons. Whether it's a hearty breakfast to start their day or a quick pick-me-up, we're here to provide excellent service. As a member of our Front of House team, your role is essential in creating a welcoming environment.

With your dedication to service and understanding of health and safety standards, you'll help make each day better. Your responsibilities include serving food and drinks, maintaining cleanliness, and staying updated with our menu and initiatives. Your commitment ensures our food remains fresh and our café inviting.

We support you with career development, flexible working options, and more. This is a place to grow, with opportunities for progression.

Note: You must be 18 or over to apply.

You will be responsible for

• Serving customers efficiently and with care.
• Resolving customer complaints and informing the Café Manager.
• Rotating stock to keep food fresh (FIFO).
• Following food safety and hygiene regulations and keeping records.
• Accepting deliveries and storing food safely.
• Adhering to operational policies and procedures.
• Cleaning and sanitising tables.
• Maintaining standards and ensuring food availability.
• Staying informed with business communications and initiatives.
• Knowing the menu inside out and serving food as intended.
• Preparing hot and cold drinks for customers.

You will need

• A commitment to excellent customer service.
• Knowledge of health and safety standards.
• Ability to work efficiently and maintain cleanliness.

Personal qualities

• Teamwork skills.
• Good communication and proactive attitude.
• Ability to multitask and work under pressure.
• Initiative to improve working methods.
• Organisation and planning skills.

What’s in it for you?

Enjoy a great work-life balance and benefits such as:

• Colleague Clubcard after 3 months, with discounts increasing after each pay period.
• Flexible working requests from day one.
• Retirement savings plan, Life Assurance, and wellbeing resources.
• Exclusive discounts on everyday purchases, dining, and utilities.
• Uniform provided and supportive policies for all life moments.
• Starting holiday entitlement of 28 days including bank holidays.
• Access to colleague networks celebrating diversity.

About Us

With 329 cafés nationwide, we focus on delivering exceptional customer experiences. Our team fosters a family-like environment that values diversity and inclusion. We welcome applicants from all backgrounds and offer flexible working patterns.

We are committed to an inclusive and accessible recruitment process and are proud to be a Disability Confident Leader. For support details, please click here.

Occasionally, roles may close early due to high application volumes. We provide feedback only to interviewed candidates.