Front of House Team Member - Hamilton, Glasgow

TN United Kingdom; Hamilton; On-site; GBP 20,000 - 25,000; Full time

Job summary

Ein dynamisches und wachsendes Restaurant sucht leidenschaftliche Teammitglieder, die bereit sind, in einem schnelllebigen Umfeld zu arbeiten. In dieser Rolle sind Sie entscheidend für die Gewährleistung eines herausragenden Gästeservices und die Einhaltung der Markenstandards. Sie werden in einem unterstützenden Team arbeiten und die Möglichkeit haben, Ihre Fähigkeiten weiterzuentwickeln. Wenn Sie eine positive Einstellung haben und gerne im Gastgewerbe arbeiten, ist dies die perfekte Gelegenheit für Sie, Teil eines aufstrebenden Unternehmens zu werden.

Qualifications

• Exzellente Kommunikationsfähigkeiten und positive Einstellung.
• Fähigkeit zur Anpassung an wechselnde Geschäftsbedingungen.

Responsibilities

• Priorisierung der Gästezufriedenheit in allen Interaktionen.
• Verarbeitung von Bestellungen über das POS-System.

Skills

Kommunikationsfähigkeiten

Positive Einstellung

Anpassungsfähigkeit

Kenntnis von Menü und Allergenen

Job description

Job Title: Front of House Team Member - Hamilton, Glasgow

Job Type: Full Time & Part Time Roles Available

German Doner Kebab is a rapidly expanding restaurant brand, known for redefining kebabs with over 90 locations worldwide. We pride ourselves on industry-leading service, exceptional food, and memorable guest experiences.

We are seeking Team Members who are eager to grow with us and contribute to our success. Your role will involve supporting the team to deliver high-quality food, outstanding guest care, and excellent service. You will be pivotal in maintaining our brand standards, working within a great team, and ensuring every guest leaves satisfied and eager to return.

Responsibilities include:

• Prioritizing guest satisfaction in all interactions.
• Assisting guests with menu selections and upselling where appropriate.
• Processing orders via the POS system.
• Delivering orders to the kitchen and assisting with food and beverage preparation and packing.
• Ensuring food presentation is appealing.
• Promoting additional menu items to enhance the guest experience and increase sales.
• Handling sales transactions and providing receipts.
• Greeting guests warmly and genuinely.
• Managing phone inquiries professionally.
• Assembling and packaging orders according to brand standards.
• Maintaining cleanliness and sanitation of guest areas.
• Ensuring all orders are complete and ready for guest receipt.
• Adhering to brand standards and delivering exceptional service.

Key Skills & Knowledge:

• Excellent communication skills, with clarity and attentive listening.
• Professional and tidy appearance.
• Positive, enthusiastic attitude towards tasks.
• Cheerful and helpful demeanor, committed to guest care.
• Adaptability to fluctuating business levels with urgency.
• Understanding of menu items and allergens.
• Ability to follow instructions to meet brand standards.
• Competence in completing daily paperwork as per standards.
• Willingness to be cross-trained in all areas of the kitchen and front counter.
• Passion for delivering exceptional guest service and maintaining high standards.

Joining GDK offers a full career pathway with excellent progression opportunities.