Cafe Front Of House Team Member

Tesco; Tewkesbury; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join a dynamic team at an established café where your dedication to excellent customer service will shine. As a Front of House team member, you’ll play a crucial role in providing delightful experiences for our customers, from serving delicious food and drinks to ensuring a clean and inviting atmosphere. With a strong focus on health and safety, you'll help maintain high standards while enjoying the flexibility of working in a supportive environment. This is a fantastic opportunity to grow your career in a welcoming and inclusive workplace, where every day brings new challenges and rewards.

Benefits

Colleague Clubcard

Flexible Working

Retirement Savings Plan

Life Assurance

Free Wellbeing Services

Exclusive Deals and Discounts

Uniform Provided

28 Days Holiday

Qualifications

• Commitment to excellent customer service and knowledge of health standards.
• Ability to work efficiently and maintain cleanliness.

Responsibilities

• Serve customers quickly and efficiently while maintaining food freshness.
• Resolve customer complaints and adhere to food safety regulations.

Skills

Customer Service

Health and Safety Knowledge

Multitasking

Teamwork

Communication

Job description

The following content displays a map of the jobs location - Brockworth

Alongside a fantastic work life balance, we offer excellent benefits that help make The Cafe a great place to work. These include but aren’t limited to:

• Colleague Clubcard after 3 months service - 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco
• Request flexible working from day one
• Retirement savings plan
• Life Assurance
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
• Uniform provided and policies to support you for all of life’s moments, big and small
• Holiday starting at 28 days (Including Bank Holidays)
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.

About the role

Customers visit our café for all sorts of reasons. Whether it's a hearty breakfast to kickstart their day, or a quick pick-me-up for those on their way, we're here to provide great service, no matter the order. That's where you, as a member of our Front of House team, come in.

With your dedication to excellent service and your keen understanding of health and safety standards, you'll help make every day a little better. Whether you're dishing out food and drinks, keeping tables clean, or staying up-to-date with our menu and exciting initiatives, your dedication keeps our food fresh and our café inviting.

And here's the best part: while you work as the friendly face out front, we'll be supporting you behind the scenes with bags of career choice, flexible working options, and so much more. This is a place where you can really get on, with every opportunity to progress.

Please note that you need to be 18 or over to apply for this role.

You will be responsible for

• Serving customers quickly, efficiently and with care.
• Resolving customer complaints and relaying information to the Café Manager.
• Maintaining food freshness by following first in, first out (FIFO) stock rotation.
• Adhering to food safety and hygiene regulations while keeping daily records.
• Accepting deliveries and handling the safe storage of food.
• Being aware of (and following) all operational policies and procedures.
• Making sure we maintain our standards and all food products are available.
• Staying up-to-date with business communications and exciting new initiatives.
• Knowing our café’s menu inside out and making sure food is served the way it’s intended.
• Preparing hot and cold drinks for customers.

You will need

• A commitment to excellent customer service.
• Knowledge of Health and Safety standards.
• The ability to work efficiently and maintain a clean environment.

Personal

• Comfortable working in a team.
• Great communicator with a proactive attitude.
• Ability to multitask and work well under pressure.
• Confident using your initiative to improve ways of working.
• Good at planning and keeping things organised.

About us

With 316 cafés across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafés are a great place to work, with a genuine family feel - truly a place to get on.

We are proud to have an inclusive culture at Tesco Café where everyone is welcome and truly feels able to be themselves. In our cafés, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you.

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We’re proud to have been accredited as a Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process.

On occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.