Café Front of House Supervisor

Anglian Water Services; Grafham; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Private health care

25 days annual leave

Company induction

Uniform and training

Free parking at water parks

Discounts across water parks and cafe

Job summary

Anglian Water Services’ Waterfront café at Grafham Water offers a hands-on Front of House Supervisor role. You will lead the café team, ensure exceptional customer service, and maintain high hygiene and operational standards in a busy visitor venue.

We welcome applicants for both part-time and full-time positions, with salary from £27,000 per annum and benefits including health care, leave, and staff discounts. Join us to foster a welcoming, high-performing team culture.

Qualifications

• Strong barista, customer service and supervisory experience required.
• Demonstrated leadership and ability to coach a team.
• Excellent communication and organisational abilities.
• Ability to stay calm under pressure in busy periods.
• Experience in busy café/restaurant hospitality.

Responsibilities

• Lead café team to deliver high service standards.
• Train, coach and motivate staff.
• Serve beverages and manage cash handling when needed.
• Ensure hygiene and food safety standards.
• Manage bookings, workflow and stock during busy service.
• Oversee indoor play space bookings.
• Assist in food preparation as required.

Skills

Barista experience

Customer service

Supervisory experience

Leadership

Team support

Communication

Organisational skills

Calm under pressure

Reliability & punctuality

Hospitality experience

Education

Food Hygiene Certificate

Job description

Salary from £27,000 per annum

Permanent

Location: Grafham Water, near Huntingdon

Welcoming applicants interested in both part-time and full-time positions

You will be joining at an exceptionally exciting time. The Waterfront has quickly become one of the most popular and sought-after visitor destinations locally, attracting high footfall and earning an excellent reputation for its food, drinks, indoor play and outstanding customer experience

As Café Front of House Supervisor, you will play a pivotal leadership role in the continued success and growth of this thriving venue. Leading by example, you will motivate, coach and support the café team to deliver exceptional service, maintain high operational standards and create a welcoming environment for every visitor. You will be a key presence during busy trading periods, ensuring the smooth day-to-day running of the café while fostering a positive, high-performing team culture.

As Café Front of House Supervisor you will:

• Be a keen barista and serve high quality beverages
• Be able to train, coach and motivate a team
• Deliver excellent customer service and resolve customers queries
• Ensuring high standards of hygiene and food safety are maintained
• Manage workflow, bookings and orders during busy service periods
• Handling cashing up, orders, and payment processing where required
• Maintaining cleanliness, hygiene, and food safety standards
• Ensuring opening/closing procedures are followed correctly
• Stock management, ordering and rotation
• Indoor play space supervision and bookings management
• Assist in the preparation of food as required

Essential Requirements

• Strong previous barista, customer service and supervisory experience is essential
• Strong leadership and team support skills
• Excellent communication & organisational abilities
• Ability to remain calm and effective under pressure
• Reliable, punctual, and professional at all times
• Valid Food Hygiene Certificate or training will be provided
• Experience in a busy café, restaurant, hotel, or hospitality environment

As a valued member of the team, you are entitled to these fantastic benefits:

• Private Health Care for you and your loved ones
• 25 days Annual Leave Allowance
• Company Induction, Uniform and Training
• Free parking at all our water parks
• Discounts across our water parks - including our Watersports Centre and Cafe’s
• Discounts across cinema, airport parking and gyms/health clubs

Inclusion at Anglian Water:

We value the representation & diversity within our communities. Inclusion is for everyone and we are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. Werecruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an environment where all our colleagues feel they belong.