Cafe Development Officer

NTW Solutions Limited; Newcastle upon Tyne; On-site; GBP 27,000 - 33,000; Full time

Job summary

NTW Solutions Limited is seeking a Caf Development Officer to shape and improve caf services across NTW Solutions sites, delivering a consistent, high-quality offer for staff, patients, visitors and customers while driving commercial growth.

Working with caf teams, managers and suppliers, you will develop new products, enhance food and drink quality, set service standards and use feedback and data to drive innovation and improvements across the caf portfolio.

Qualifications

• Experience in catering, hospitality, caf or food retail environments.
• Experience of service improvement, quality improvement or business development.
• Relevant qualification in Catering, Hospitality, Retail, Food Service (or equivalent experience).

Responsibilities

• Lead the development and standardisation of caf services across NTW Solutions sites.
• Review and enhance food and beverage ranges, introducing new products and concepts.
• Improve customer experience through service innovation, quality improvements and best practice.
• Work with suppliers to maximise product quality, value and customer choice.
• Develop caf standards, merchandising approaches and operational guidance.
• Analyse sales performance, customer feedback and market trends to identify opportunities for growth.
• Promote healthy food choices, sustainability initiatives and compliance with food safety standards.

Skills

Catering experience

Hospitality skills

Customer service

Communication skills

Education

Relevant qualification in Catering or Hospitality

Job description

Job Summary

The Caf Development Officer will play a key role in shaping and improving caf services across NTW Solutions sites. The postholder will lead the development of a consistent, high-quality caf offer that enhances the experience of staff, patients, visitors and customers while supporting commercial growth.

Working closely with caf teams, managers and suppliers, you will help develop new products, improve food and drink quality, introduce service standards and identify opportunities to increase customer satisfaction and sales. You will use customer feedback, performance data and market trends to drive innovation and continuous improvement across the caf portfolio. This is an exciting opportunity for someone with experience in hospitality, catering or food retail who is passionate about creating great customer experiences. You will influence how caf services develop in the future, helping to ensure they are consistent, commercially successful and aligned with NTW Solutions values.

Main duties of the job. The Caf Development Officer will lead the development and standardisation of caf services across NTW Solutions sites, driving improvements in quality, customer experience, product range and commercial performance. Working closely with caf teams, managers and suppliers, the postholder will use customer feedback, sales data and market trends to support innovation, implement consistent service standards, promote healthy and sustainable choices, and ensure compliance with food safety, safeguarding, confidentiality, health and safety, and company values.

About Us

NTW Solutions Limited is proud to provide services to the NHS. We keep hospitals clean and patients fed and we keep buildings running and grounds tidy. Our digital teams support the vital systems the NHS relies on, our pharmacy team ensures patients get the medicine they need, and our workforce team recruits people onto the frontline. We transcribe thousands of important medical letters, provide a lease car service to keep people on the move, and ensure suppliers are paid on time.

We are dedicated to being a great inclusive place to work. We provide a wide range of benefits including a good rate of pay and pension and an extensive range of discounts. We care about health and wellbeing and offer a range of support for the people who work here.

We believe everyone has potential and welcome applications from people from a culturally diverse background, those who are LGBTQ+, people with disabilities, anyone who is unemployed or has been out of work for a period of time, or those who have served in our armed forces.

We were set up by Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust to provide support services. As a limited company we have built a commercial ethos onto our NHS values and now provide our services to other NHS organisations and beyond.

Job Description

Job responsibilities

Lead the development and standardisation of caf services across multiple locationsReview and enhance food and beverage ranges, introducing new products and retail conceptsImprove customer experience through service innovation, quality improvements and best practiceWork with suppliers to maximise product quality, value and customer choice.Develop caf standards, merchandising approaches and operational guidanceAnalyse sales performance, customer feedback and market trends to identify opportunities for growthSupport managers and teams to implement improvements and maintain consistent standardsPromote healthy food choices, sustainability initiatives and compliance with food safety and NHS standardsDrive commercial performance and support the long-term success of caf servicesYou may come into contact with patients and need to be conscious of your safety as well as mindful of their needs. In addition, you may be present during difficult situationsYou will have access to information and you will carry out training to understand what steps to take to make sure it is protected and remains confidentialYou will have safeguarding training and work in a way which protects children and adults you come into contact with at workYou will have regard to health and safety and infection prevention and control and follow the correct procedures for carrying out your tasks at all timesYou will be respectful of other people and work in a way that supports equity, diversity and inclusion You will demonstrate our company values of being caring and compassionate, respectful, and honest and transparent in all that you do

Our job descriptions include the main duties and responsibilities of the role. They are not intended to list every possible task you may carry out.

Person Specification

Experience Essential

• Experience in catering, hospitality, caf or food retail environments
• Experience of service improvement, quality improvement or business development

Desirable

• NHS or healthcare catering experience
• Product or menu development experience

Skills & Knowledge Essential

• Strong communication and relationship-building skills
• Ability to analyse information and identify opportunities for improvement
• Good organisational and project management skills

Desirable

• Knowledge of NHS Food Standards

Education & Qualification Essential

• Relevant qualification in Catering, Hospitality, Retail, Food Service (or equivalent experience)

Desirable

• Food Safety Level 3 qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

NTW Solutions Limited

Address

St Nicholas Hospital

Jubilee Rd, Gosforth

Newcastle upon Tyne, England, United Kingdom

NE3 3XT

United Kingdom

Employer's website

https://www.ntwsolutions.co.uk/ (Opens in a new tab)