Café Assistant

Smiley & Co, Ltd.; Rotherham; On-site; GBP 24,000; Part time

Job summary

A charity in Rotherham is seeking part-time Café Assistants to create a welcoming environment in their café spaces. Responsibilities include food service, customer engagement, and maintaining hygiene standards. The role supports the hospice's mission to provide meaningful experiences for patients and their families.

Benefits

30 days annual leave plus bank holidays

50% discount on meals and drinks for staff

6% pension scheme after probation

Training and development support

Pay enhancements for evening and weekend shifts

Qualifications

• Experience in a café, hospitality, or customer service environment.
• Willingness to obtain Level 2 Food Safety in Catering.

Responsibilities

• Prepare and serve food and beverages, ensuring high-quality presentation.
• Provide friendly, welcoming, and efficient service to all customers.
• Adhere to Level 2 Food Safety in Catering requirements.

Skills

Customer Service

Teamwork

Food Safety

Education

Level 2 Food Safety in Catering

Job description

Location:

Rotherham

Salary:

£23,875 per annum FTE

Hours:

2x part-time positions available, 14 hours per week and 16 hours per week

The Hospice is a charity dedicated to the people of Rotherham, offering specialist palliative and end-of-life care since 1996.

The Role

Their café spaces are community hubs where staff, patients, families, and supporters come together, providing more than just food and drink. As a Café Assistant, you will create a warm, welcoming environment, ensuring visitors experience kindness and excellent service. This role supports their Living Life's Wishes strategy, making every moment meaningful for those in need.

Positions are available across all three Café locations: Swinton, Parkgate, and Broom Road, with varying hours, including weekend-only shifts.

Key Responsibilities

1. Food & Drink Service

• Prepare and serve food and beverages, ensuring high-quality presentation.
• Operate the till, handle cash and card payments, and maintain accurate records.
• Follow all food safety and hygiene protocols.
• Assist in setting up and closing down the café, ensuring cleanliness and readiness.

Customer Service & Engagement

• Provide friendly, welcoming, and efficient service to all customers.
• Be knowledgeable about menu items and assist customers with dietary requirements or allergens.
• Support hospice fundraising efforts by engaging with customers about initiatives where appropriate.

Food Safety & Hygiene

• Adhere to Level 2 Food Safety in Catering requirements.
• Follow HACCP procedures and maintain food temperature logs.
• Assist in allergen management by following supervisor-led procedures and communicating dietary information to customers.
• Assist in stock rotation and monitor use-by dates.
• Ensure all café areas meet hygiene and cleanliness standards.

Teamwork & Support

• Work closely with the Café Supervisor for smooth daily operations.
• Support volunteers and new team members with guidance and encouragement.
• Assist in training volunteers in café operations.
• Assist with stock management and report shortages.

Skills and Qualifications

• Experience in a café, hospitality, or customer service environment.
• Level 2 Food Safety in Catering (or willingness to obtain before starting).
• Friendly, approachable, and able to work well with the public.
• Ability to work in a fast-paced environment while maintaining high standards.
• Basic numeracy skills for cash handling and stock monitoring.

Benefits

• 30 days annual leave plus bank holidays, with an additional day every 5 years.
• A supportive and comfortable working environment in a calm, compassionate setting.
• Free hassle-free parking nearby.
• 50% discount on meals and drinks for staff.
• 6% pension scheme after probation and Life Assurance (4x salary).
• Training and development support.
• Pay enhancements: 25% extra for evening and weekend shifts, double pay for bank holidays.

To Apply

If you believe you are suitable and wish to work for this reputable organization, please apply without delay.