CAD Administrator, Weston Beamor, 3-8 Vyse Street, Hockley, Birmingham, B18 6LT

TN United Kingdom; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is on the lookout for a proactive CAD Administrator to enhance customer communication and job management. This exciting role involves collaborating with both the CAD and workshop teams to ensure high-quality outputs and exceptional customer service. The ideal candidate will thrive in a dynamic environment, demonstrating strong organizational skills and attention to detail. With a commitment to fostering positive relationships, you will play a crucial role in driving customer satisfaction and operational efficiency. If you're ready to contribute to a respected name in the jewellery industry, this opportunity is perfect for you.

Benefits

24 days holiday plus bank holidays

Holiday exchange scheme

Workplace pension

Life assurance

Profit-related bonus scheme

Health benefits

Retail discounts

Interest-free loans for parking permits

Staff purchase scheme

Cycle to work scheme

Qualifications

• Clear and professional communication with customers and colleagues.
• Knowledge of jewellery production and CAD processes.

Responsibilities

• Manage multiple jobs and deliver renders on time to customers.
• Build and maintain strong relationships with key customers.

Skills

Communication Skills

Adaptability

Teamwork

Attention to Detail

Problem-Solving

Time Management

Education

Proficiency in Microsoft 365 Applications

Knowledge of jewellery production and CAD

Tools

Microsoft Outlook

Microsoft Excel

Job description

Supporting the work of the Jeweller since 2006

CAD Administrator

Weston Beamor

3-8 Vyse Street, Hockley, Birmingham, B18 6LT

About the Company

Working with a broad spectrum of customers for over 70 years has made Weston Beamor one of the most respected and trusted names in the jewellery industry.

From precious metal casting to the creation of bespoke masterpieces, Weston Beamor consistently delivers an unwavering standard of service. Each piece is crafted with meticulous care, blending traditional and innovative production techniques.

For more than seven decades, we have collaborated with a diverse array of customers, forging relationships throughout the jewellery industry and beyond. Our passion for quality and commitment to trust are the cornerstones of our reputation.

About the Role

We are seeking a proactive and organized CAD Administrator to join our team. You will assist the CAD team with customer communication, job administration, and support job management. As the main point of contact for our customers, you will deliver exceptional customer service and collaborate with both the CAD and workshop teams to meet customer needs and ensure timely delivery of high-quality renders.

This role offers an exciting opportunity to work in a dynamic environment, contributing to customer satisfaction and team workflow efficiency.

Role Responsibilities

1. Prioritize tasks and use organizational skills to deliver renders on time to customers, managing multiple jobs simultaneously.
2. Collaborate with CAD and workshop teams to assist customers with inquiries and amendments.
3. Serve as the main point of contact for customers, providing professional service via email, phone, Microsoft Teams, and in person.
4. Build and maintain strong relationships with key customers to foster account growth and loyalty.
5. Ensure accurate dispatch of customer resins and verify job details, including address changes.
6. Handle customer-supplied goods carefully, logging them in detail, and addressing any issues related to damage or production concerns.
7. Support the wider team as necessary to maintain smooth operations.

Candidate Requirements, Behaviours & Competencies

1. Communication Skills: Clear, confident, and professional verbal and written communication with customers and colleagues.
2. Adaptability & Resilience: Ability to stay calm under pressure, adapt to changing priorities, and maintain efficiency in a fast-paced environment.
3. Teamwork & Collaboration: A proactive team player, fostering a positive work environment and effective collaboration across departments.
4. Attention to Detail: Ability to meet precise job specifications with excellent attention to detail.
5. Problem-Solving & Initiative: Proactively identify and resolve issues, improving processes and workflow.
6. Time Management & Organisation: Strong organizational skills with the ability to prioritize tasks, meet deadlines, and maintain productivity.

Qualifications and Education

1. Proficiency in Microsoft 365 Applications (especially Outlook and Excel).
2. Comfortable communicating with customers and colleagues across various platforms (in-person, email, phone).
3. Knowledge of jewellery production, CAD, and the design and casting process.

Other Details

• Location: Birmingham (3-8 Vyse Street, Hockley, Birmingham, B18 6LT)
• Salary: Negotiable / dependent on experience
• Working Hours: 37.5 hours per week, 8:00 am – 4:00 pm

Benefits

• 24 days per annum, plus 8 bank holidays (incrementally increasing to 27 days over time)
• Holiday exchange to buy or sell additional days
• Workplace pension with Scottish Widows
• Life assurance (4x gross annual salary)
• Profit-related bonus scheme
• Health benefits, including a healthcare cash plan, employee assistance program, and GP appointments via Sage Benefits
• Retail discounts via Sage Benefits
• Interest-free loans for parking permits
• Staff assisted purchase scheme (interest-free, repay over 12 months)
• Eye test vouchers with Specsavers
• Cycle to work scheme