CAD Administrator

Benchpeg Ltd.; Birmingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is on the lookout for a proactive CAD Administrator to enhance customer satisfaction and streamline workflow. In this dynamic role, you'll be the main point of contact for clients, ensuring exceptional service while managing multiple tasks efficiently. Your organizational skills will shine as you collaborate with the CAD and workshop teams to deliver timely, high-quality renders. This position offers a unique opportunity to contribute to a respected name in the jewellery industry, where your attention to detail and problem-solving abilities will be valued. Join a team that prioritizes quality and customer relationships, and make a significant impact in a fast-paced environment.

Benefits

Workplace pension with Scottish Widows

Life assurance (4 x gross annual salary)

Profit related bonus scheme

Health care cash plan

Employee assistance program

Retail discounts

Interest free loans for parking permits

Cycle to work scheme

Eye test vouchers with Specsavers

Holiday exchange scheme

Qualifications

• Proficient in Microsoft 365, especially Outlook and Excel.
• Knowledge of jewellery production, CAD, and design processes.

Responsibilities

• Manage customer communication and job administration effectively.
• Collaborate with CAD and workshop teams to meet customer needs.

Skills

Communication Skills

Organizational Skills

Attention to Detail

Problem-Solving

Time Management

Education

Proficiency in Microsoft 365 Applications

Knowledge of jewellery production and CAD

Tools

Microsoft Teams

Microsoft Outlook

Microsoft Excel

Job description

Supporting the work of the Jeweller since 2006

3-8 Vyse Street, Hockley, Birmingham, B18 6LT

About the Company

Working with a broad spectrum of customers for over 70 years has made Weston Beamor one of the most respected and trusted names in the jewellery industry.

From precious metal casting to the creation of bespoke masterpieces, Weston Beamor consistently delivers an unwavering standard of service. Each piece we create is crafted with meticulous care, blending traditional and innovative production techniques.

For more than seven decades, we’ve had the privilege of collaborating with a diverse array of customers, forging relationships throughout the jewellery industry and beyond. Our passion for quality and commitment to trust have become the cornerstone of our reputation.

About the Role

We are seeking a proactive and organised CAD Administrator to join our team. In this role, you will assist the CAD team with customer communication, job administration, and support job management. As the main point of contact for our customers, you will deliver exceptional customer service and collaborate with both the CAD and workshop teams to meet customer needs and ensure timely delivery of high-quality renders.

This position offers an exciting opportunity to work in a dynamic environment where you will contribute to both customer satisfaction and team workflow efficiency.

Role Responsibilities

• Prioritize tasks and use organizational skills to deliver renders on time to customers, managing multiple jobs simultaneously.
• Collaborate with CAD and workshop teams to assist customers with inquiries and amendments.
• Serve as the main point of contact for customers, providing professional service through email, phone, Microsoft Teams, and in person.
• Build and maintain strong relationships with key customers to foster account growth and loyalty with your attention to detail and understanding of customer needs.
• Ensure accurate dispatch of customer’s resins out to them and making sure job details are correct i.e changes of address.
• Handle customer-supplied goods carefully, logging them in detail, and addressing any issues related to damage or production concerns.
• Support the wider team as necessary to maintain smooth operations.

Candidate Requirements – Behaviours & Competencies

Communication Skills

• Clear, confident, and professional verbal and written communication with customers and colleagues.

Adaptability & Resilience

• Ability to stay calm under pressure, adapt to changing priorities, and maintain efficiency in a fast-paced environment.
• A proactive team player, fostering a positive work environment and effective collaboration across departments.

Attention to Detail

• Ability to meet precise job specifications with excellent attention to detail.

Problem-Solving & Initiative

• Proactively identify and resolve issues, improving processes and workflow.

Time Management & Organisation

Strong organizational skills with the ability to prioritize tasks, meet deadlines, and maintain productivity.

Qualifications and Education

• Proficiency in Microsoft 365 Applications (especially Outlook and Excel).
• Comfortable communicating with customers and colleagues across various platforms (in-person, email, phone).
• Knowledge of jewellery production, CAD, and the design and casting process.

Other Details

Location

• Negotiable / dependent on experience

Working Hours

• 37.5 hours per week, 8:00 am – 16:00 pm
• 24 days per annum, plus 8 bank holidays (increasing incrementally by 1 day at 3, 6 & 9 years’ service to a total of 27 days)
• Holiday exchange – ability to buy or sell an additional 5 days holiday per year
• Workplace pension with Scottish Widows
• Life assurance (paying out 4 x gross annual salary)
• Profit related bonus scheme
• Health benefits, including access to a health care cash plan with BHSF and an employee assistance program + GP appointments via Sage Benefits application
• Retails discounts via Sage Benefits application.
• Interest free loans for parking permits.
• Staff assisted purchase scheme – enabling staff to purchase products and repay over 12 months, interest free.
• Eye test vouchers with Specsavers
• Cycle to work scheme

To Apply

If you are interested in joining the team, or have any questions about the role, we would love to hear from you.

You can either send your CV and covering note to us using the application form below or contact Emma (Weston Beamor Manager) on 07785 224 411.