C- Suite Operations Lead

Jones Lang LaSalle Incorporated; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a C-Suite Operations Lead to enhance executive experiences at their London headquarters. This role demands a proactive individual with over a decade of experience in hospitality and customer service excellence. You will provide tailored support to senior executives, ensuring their needs are met seamlessly. Collaborating with various teams, you will uphold the highest standards of service quality and operational delivery. If you thrive in dynamic environments and possess exceptional communication skills, this is your opportunity to make a significant impact in a forward-thinking organization.

Qualifications

• 10+ years of experience in a similar role with proven service excellence.
• Strong customer relationship skills and attention to detail.

Responsibilities

• Provide personalized service to Senior Executives and their guests.
• Liaise with various support teams to ensure high service standards.
• Oversee hospitality functions and manage small events.

Skills

Customer Relationship Management

Problem Solving

Communication Skills

Attention to Detail

Hospitality Management

Education

Bachelor's Degree in Hospitality Management or related field

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

C- Suite Operations Lead

Our C- Suite Operations Lead will be based from our clients Head Office and will be responsible for providing a personalised service for the C-Suite executives and their guests. Ensuring the day to day facilities meet their needs and is providing them with the ability to function with no disruption.

Working closely with the Workplace services team the individual will ensure safety, quality and customer service is of the highest calibre for our partner’s Senior Executives.

The successful candidate will have worked in a similar environment for a minimum of 10 Years and have a proven track record of service quality and excellence management and delivery.

Role and Responsibilities

Providing personalised service to the Senior Executives, their Assistants and their Clients

Working with the Workplace Services (WPS) Team to meet the needs of the C-Suite and their guests

Liaison with client support teams (Security, Chauffeur, Events, IT/AV and others)

The desire to identify opportunities for improvement and service development

Having a deep knowledge of all the office amenities

Ensuring the standards of the services and facilities are at the highest levels for your areas of responsibility

Identify opportunities for improvement and service development primarily withing the Host function and not limited to the head office location.

Act as a source of aspiration in service excellence for colleagues and Host team members. Work with Site Leads for any feedback and improvements identified.

Overseeing and supporting the hospitality function in managing small events and fine dining experiences on site

If required to do so, provide external support to the Senior Executive and their Executive Assistants (EA’s), for booking services and managing events

Ensure the quality of Hospitality Services are of the highest standards including, but not limited too event support, food and beverage services and the customer & client journey

Build relationships with EA’s and the Executives

Develop a watching brief of the Senior Executive meetings and ensure the WPS Team are advised and coordinate the response to those meetings

Ensure testing of environments where necessary, prior to meetings

Daily morning walks of the client space, make recommendations to the WPS team for improvement

Deliver the professional greeting of clients and visitors, to the highest standards

Develop strong communication and line reporting procedures to guide service implementation making improvements or changes where required

Ownership and accountability of the successful operational delivery of the C-suite areas

Assist with defining and embedding the service at the new London HQ

Core Competencies

Advanced customer relationship skills

The ability to anticipate the executives needs and solving their problems

The ability to communicate at all levels

Previous experience in a similar role for a minimum of 10 years

Excellent verbal and written communication skills

Discretion is paramount

Strong attention to detail

Polite and friendly nature with excellent people management skills

Ability to operate with minimal input from senior management, exercise excellent judgement and decision making and be totally customer service driven

#LI-JA1

Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email [e-mail] or call + 44 ( 0 ) 20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each ofusunique. We help ourpeople thrive, grow meaningful careersand find a place where they belong.Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visitjll.com .