Waiter / Waitress.

The Belfry Hotel and Resort; Sutton Coldfield; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Free parking

Perkbox discounts

Complimentary meals during shifts

Discounted gym memberships

Cycle2Work scheme

Taxi service (subsidised)

Job summary

The Belfry Hotel and Resort seeks an enthusiastic F&B Assistant for the Ryder Restaurant to deliver outstanding guest service in a vibrant hospitality setting. The role involves late-night shifts, weekend work, and actively promoting our menus to guests.

You’ll join a team focused on creating memorable experiences, supported by training and development programs, with benefits including staff discounts and wellbeing initiatives.

Qualifications

• Experience in a busy hospitality environment is preferred, but not essential.
• Excellent guest-facing communication and a friendly, proactive attitude.
• Willingness to work late nights and weekends as required.

Responsibilities

• Attend to guests in the Ryder Restaurant with attentive service.
• Welcoming guests in a polite and friendly manner.
• Provide a seamless dining experience from start to finish.
• Knowledgeably describe menus and everyday specials.
• Take orders and anticipate guests’ needs.
• Maintain high levels of cleanliness and hygiene.
• Support other outlets to ensure smooth resort operations.

Skills

Guest service

Communication

Teamwork

Hospitality

Tools

POS systems

Job description

The Belfry Hotel & Resort is an award-winning destination with 450+ luxurious rooms and suites, a selection of vibrant restaurants and bars, versatile event and meeting spaces and a relaxing leisure club and spa. Our three exceptional golf courses - including the legendary Brabazon - are celebrated around the world. Whether you're inspired by our iconic fairways, drawn to the tranquillity of the spa, excited by guest-facing roles, or energised by the work behind the scenes, you'll find your place within our dynamic and welcoming team.

The Belfry has undergone a major expansion and renovation with an investment of over £80 million, marking an exciting chapter in our history. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, a state-of-the-art leisure club plus a host of other enhancements that elevate the Belfry experience like never before.

We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2026 Caterer’s Top 30 Best Places to Work and the Sunday Times Top 10 Places to Work 2026.

F&B ASSISTANT

We are seeking a dedicated F&B Assistant to join our team in the Ryder Restaurant. This role offers a fantastic opportunity to be part of a vibrant hospitality environment, delivering exceptional service and ensuring a seamless guest experience in a dynamic, high-quality setting.

The on target earning potential for this role is £12.71 plus service charge.

About the role

This role will require late nights in the week and weekend working.

• As a food and beverage assistant, your duties include all those of a waiter
• To welcome all guests a polite and friendly manner
• To deliver a great experience from beginning to end
• To confidently talk about our menus
• To take orders from our guests and proactively ensure that all their needs are met
• Cleaning and good hygiene practices are a large part of this role
• To work across any of the outlets that are in need of assistance to ensure the smooth running of the resort as a whole.

About you

Previous experience in a busy bar or restaurant would be preferred, but you don’t need experience to start your career with us at The Belfry Hotel and Resort. We have a great team that will train you give you all of the skills you need to be successful. If you do have previous experience that’s great, we will take your skills and elevate them in a department where you feel you would be the best fit.

Our ideal candidate will be passionate about delivering a fantastic service to our guests:

• You enjoy engaging in conversation, talking about our products and the resort
• You are a natural when it comes to selling
• You are outgoing and enthusiastic
• You have a can-do attitude and are proactive

Belfry Benefits

Learning & Development

We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.

We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.

Showing our appreciation

We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts.

Making a difference

We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over £20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions.

Our Values

Working here is more than ‘just a job’: we are a community that values each individual’s contribution and growth, whilst supporting each other’s success - regardless of department or role. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – aren't just words; they're the foundation of our culture and the essence of who we are.