Byredo Store Manager - Seven Dials

PUIG; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join PUIG as a Store Manager for Byredo, where you'll lead teams to deliver exceptional customer service in a luxury retail environment. This role involves managing sales, building customer relationships, and ensuring high service standards while fostering a collaborative team culture. If you have a passion for luxury and cosmetics, this is a great opportunity to grow in an international company.

Benefits

Learning and development opportunities

Competitive compensation & benefits package

Entrepreneurial and creative work culture

Qualifications

• Prior retail sales experience in a luxury environment preferred.
• Previous experience in cosmetic/fragrance industry desired.
• White glove service required.

Responsibilities

• Deliver exceptional customer service and drive sales volumes.
• Manage multiple locations and teams, plan effective rotas.
• Ensure luxury service standards and handle customer complaints.

Skills

Retail sales experience

Collaborative teamwork

Luxury service

Product knowledge

Job description

Who We Are

Join a home of Love Brands, within a family company, that furthers wellness, confidence, and self-expression while leaving a better world. Working at Puig is more than a job. Feel the joy of belonging to a community of inspiring and diverse creators, thinkers, doers, entrepreneurs, and innovators. Our people are united by a passionate spirit and the aim of building Love Brands while making a positive impact in our world. Bring your energy and enthusiasm to our teams and do what you of all kinds.

Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Our brand portfolio includes Carolina Herrera, Christian Louboutin, Dries Van Noten, Rabanne, Jean Paul Gaultier, Kama Ayurveda, Byredo, Penhaligon's, L'Artisan Parfumeur, and many more.

The Opportunity

The Store Manager for Byredo Puig is responsible for delivering exceptional customer service, driving sales volumes, and building strong customer relationships. They manage multiple locations and teams, plan effective rotas, prioritize daily tasks, and ensure accurate inventory checks. The role involves communicating corporate strategy, setting objectives, coaching team members, appraising performance, recruiting high-caliber staff, and handling employee issues. The Business Manager ensures luxury service standards, leads by example in product knowledge and selling techniques, handles customer complaints, implements event calendars, and maintains merchandising and POS standards. They aim to achieve sales targets, analyze sales data, monitor competitor activity, promote in-store events, build relationships with store management, and manage counter administration and reporting.

We'd love to meet you if you have

• Prior retail sales experience in a luxury environment preferred
• Previous experience in cosmetic/fragrance industry desired
• White glove service required
• Highly collaborative; working with and through others in a team-oriented environment
• Passionate about luxury industry and cosmetics

A few things you'll love about us

• An entrepreneurial, creative, and welcoming work culture
• A range of learning and development opportunities
• An international company with plenty of opportunities to grow
• A competitive compensation & benefits package