Buying Operations Manager

F&F Stores Ltd; Milton Keynes; On-site; GBP 40,000 - 50,000; Full time

Job summary

F&F Stores Ltd is seeking a Buying Operations Manager in Milton Keynes to oversee team operations, manage supplier performance, and utilize data to enhance performance. The ideal candidate will have significant experience in e-commerce or retail, strong people management skills, and advanced Excel proficiency.

Benefits

On-site parking

Regular social events

Spontaneous employee well-being treats

Christmas vouchers

Private medical insurance

Qualifications

• Experience in buying operations or supply chain support.
• Strong management skills with a focus on team development.
• Proficient in advanced Excel and data analysis.

Responsibilities

• Lead and develop the buying team with clear KPIs.
• Optimize workflows and manage supplier performance.
• Drive data-driven decisions to improve buying operations.

Skills

People management

Data analysis

Communication

Team building

Excel proficiency

Vendor management

Education

Experience in e-commerce or retail

Tools

Excel

Power BI

SQL

Job description

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Direct message the job poster from F&F Stores Ltd

Located in Milton Keynes, F&F Stores is a rapidly expanding E-commerce business that thrives on bringing licensed products from beloved brands like Disney, Marvel, Minecraft and iconic football clubs directly to your doorstep.

Our high-quality products include a wide range for the whole family, from toys and fashion to home accessories and beauty items, found on popular E-commerce marketplaces and our own e-commerce website.

• Location: Office-based, in Milton Keynes
• Contract: Full-time, Permanent
• Salary: Up to £50,000
• Working hours: 40 hours/week

Role Overview:

We are seeking a commercially aware and highly organisedBuying Operations Managerto lead the day-to-day execution of our buying function. This is a critical leadership role focused on managing people, optimising workflows, and using data to improve performance across the buying process.

You’ll be responsible for ensuring seamless collaboration across supply chain, QC, compliance, and logistics, while also creating a high-performance environment within the buying team. This role is ideal for someone with experience in high-SKU retail environments, strong team management capabilities, and a data-first mindset.

Key Duties:

• Lead, develop, and support the buying team — providing structure, coaching, and clear KPIs
• Support international launches and ongoing SKU onboarding activity across various platforms
• Foster a data-driven culture, using performance metrics to inform decisions and actions
• Oversee supplier performance, holding vendors accountable for On Time In Full and quality
• Manage the product critical path and ensure cross-team accountability to deadlines
• Partner closely with supply chain, compliance, QC, and logistics to align inbound, documentation, and launch timelines
• Track and reduce refund rates through analysis and root cause identification
• Monitor buying operations performance through advanced Excel tracking and reporting
• Improve operational processes by identifying bottlenecks, reducing manual work, and increasing visibility
• Support international launches and ongoing SKU onboarding activity across various platforms

Required Skills:

• Proven experience in a buying operations or supply chain support role in an e-commerce or retail environment
• Strongpeople management skills, with experience coaching and developing teams
• Advanced Excel proficiency (pivot tables, VLOOKUPs, trackers); Power BI or SQL is a plus
• Deep understanding of buying processes, product life cycles, and vendor management
• Track record of using data to improve team performance and drive outcomes
• Comfortable managing 1,000+ SKUs and operating across multiple product categories
• Excellent communicator and collaborator, particularly across supply chain, QC, and compliance functions

Preferred Experience:

• Amazon, marketplace, or high-growth e-commerce background
• Exposure to seasonal or fast-moving consumer goods
• Experience improving fulfilment KPIs or reducing customer returns
• Familiarity with international supplier management and compliance workflows
• On-site parking
• Regular social events including summer & end of year parties.
• Spontaneous employee well-being treats
• Vouchers at Christmas to shop with F&F
• Staff Purchases
• Private medical insurance with Vitality health with various benefits including discounts on a gym membership.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Retail

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