Buyer - Helpdesk Services Analyst - Procurement Operations

Rolls-Royce plc; East Midlands; Hybrid; GBP 35,000 - 48,000; Full time

Job summary

Rolls-Royce plc in Derby is seeking a Buyer - Helpdesk Services Analyst within Procurement Operations. You will manage internal user helpdesk requests and supplier enquiries, triage work with data-sharing restrictions, and support sourcing, contracting and system issues.

The role emphasizes compliance, accuracy, and service quality in a fast-paced environment. Experience in Procurement/Supply Chain and familiarity with SAP, Ivalua or Coupa are preferred.

Qualifications

• Experience of supporting procurement processes, supplier queries and sourcing activities.
• Understanding of procurement policies, governance and compliance requirements.
• Strong customer service focus and ability to resolve issues promptly.
• Strong problem-solving, critical-thinking, and record-keeping skills.
• Excellent collaboration with Procurement, Finance and suppliers.
• Familiarity with SAP, Ivalua or Coupa is advantageous.

Responsibilities

• Manage internal helpdesk requests and resolve procurement-related queries promptly.
• Respond to supplier enquiries and support procurement processes and systems.
• Triages work efficiently based on location and data-sharing restrictions.
• Handle sensitive data appropriately and avoid offshore distribution where restricted.
• Support sourcing, contracting and procurement system issues as needed.
• Identify process improvements to boost efficiency and customer experience.
• Maintain accurate records of queries, resolutions and actions for audits.
• Collaborate with stakeholders to resolve issues and ensure service quality.
• Assist with technical issues in procurement platforms and escalate complex problems.

Skills

Procurement experience

Customer service

Problem solving

Attention to detail

Communication

Relationship building

Business acumen

Data/compliance awareness

Education

Procurement related education

Tools

SAP

Ivalua

Coupa

Job description

Buyer - Helpdesk Services Analyst - Procurement Operations

Derby - hybrid Full time

an exciting opportunity has arisen for a Buyer - Helpdesk Services Analyst - Procurement Operations to join our team in Derby. The Buyer - Helpdesk Services Analyst will play a key role in delivering responsive and accurate support for procurement-related queries and issues.

You will manage internal user helpdesk requests, resolve supplier enquiries and provide ad hoc support for sourcing, contracting and procurement system activities. You will also be responsible for the manual triage of work flagged as having data sensitivities, ensuring work with restrictions, including export-controlled and Defence technical data, is appropriately managed and is not distributed to offshore teams.

You will ensure timely resolution of queries, maintain accurate records of issues and solutions, and collaborate with stakeholders to uphold compliance and service standards. A critical part of the role will be troubleshooting procurement system challenges and supporting process improvements that enhance efficiency and user experience.

This is an exciting opportunity for a detail-oriented professional who thrives in a fast-paced environment, enjoys resolving issues and is passionate about delivering exceptional customer service and operational excellence.

What you will be doing:

• Manage internal user helpdesk requests and resolve procurement-related queries promptly and accurately.
• Respond to supplier enquiries and support the resolution of issues relating to procurement processes and systems.
• Manage the manual triage process for effective business intake, ensuring work is distributed to the appropriate teams based on location and data-sharing restrictions.
• Ensure sensitive work, including export-controlled and Defence technical data, is handled appropriately and is not distributed to offshore teams where restrictions apply.
• Provide support for sourcing, contracting and procurement system issues as required.
• Identify and recommend process improvements to increase efficiency, effectiveness and customer service.
• Maintain accurate records of queries, resolutions and actions to support compliance and audit readiness.
• Work closely with suppliers, Finance, Procurement and other stakeholders to resolve issues and maintain service quality.
• Support the resolution of technical issues within procurement platforms and elevate complex problems when necessary.
• Ensure adherence to procurement policies, procedures, governance and audit requirements across all activities.
• Deliver responsive, high-quality support to stakeholders, ensuring a positive procurement experience.

Position Qualifications:

• More than 3 years’ experience within Procurement, Supply Chain or a related environment.
• Experience of supporting procurement processes, supplier queries and/or sourcing and contracting activities.
• Understanding of procurement policies, procedures, governance and compliance requirements.
• Strong customer service and customer experience focus, with the ability to provide responsive and accurate support.
• Strong problem-solving and critical-thinking skills, with the ability to troubleshoot issues and identify appropriate solutions or escalation routes.
• Strong attention to detail, with the ability to maintain accurate records and appropriately manage sensitive or restricted information.
• Strong relationship-building and communication skills, with the ability to collaborate effectively across Procurement, Finance, suppliers and other stakeholders.
• Good business acumen, with the ability to work effectively within a fast-paced and changing environment.
• Familiarity with procurement systems and platforms such as SAP, Ivalua and/or Coupa.
• Commitment to continuous improvement and improving process efficiency and customer experience.

Preferred Requirements:

• Procurement or Supply Chain experience within Aerospace, Defence, complex manufacturing or another highly regulated environment.
• Experience of Lean, Six Sigma or other continuous improvement methodologies.
• Experience of working with sensitive, restricted, export-controlled and/or Defence technical data.
• Experience supporting procurement systems and resolving system-related issues.
• Experience working within a helpdesk, shared service or procurement operations environment.

About the company

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company.

Join us, and it can be your future vision too. Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.

Please be aware that the priority will be given to employees identified as being at high risk. This job is advertised at the grades shown, and this is the desired operating level for this role. We encourage applications from candidates with relevant experience from any grade. It is advised that you inform your current manager of your application for this role.

Grade: SNBG 7-10 Closing Date: 28th October 2026

People Leader: David Cornes

For further information, please contact: Jaspreet Bagga.

Job Category Procurement

Rolls-Royce pioneers cutting-edge technologies that deliver the cleanest, safest and most competitive solutions to our planet’s vital power needs.