Buttercrane SC Customer service/Helpdesk assistant

Bidvest Noonan; Newry; On-site; GBP 18,000 - 28,000; Full time

Job summary

Bidvest Noonan is seeking a Facilities Co-Ordinator/Administrator to join the Operations Team in Newry. You will provide multi-disciplinary general maintenance coordination, handle planned and reactive tasks, and support invoicing and CAFM systems to keep client sites running smoothly.

The role requires strong communication, reliability and the ability to work both independently and as part of a team, with experience in FM/Services environment preferred.

Qualifications

• Excellent communication skills and a professional approach.
• Ability to work independently and as part of a team.
• Ability to handle multiple requests with high accuracy and timelines.
• Demonstrated initiative and proactive problem-solving.
• Experience in FM/Services environment is preferable.

Responsibilities

• Support Helpdesk Manager and act as first point of contact for client enquiries by phone and email.
• Liaise with tradesmen and subcontractors to resolve requests and provide feedback.
• Initiate quotations, raise purchase orders and manage consumables.
• Track costs and labour for quoted works to ensure profitability and timely delivery.
• Provide back-up support during busy periods and holidays.
• Invoicing queries support and use CAFM systems.

Skills

Communication

Teamwork

Attention to detail

Time management

Tools

MS Office

CAFM systems

Job description

About The Role

To provide a multi-disciplined general maintenance service as part of the Operations Team primarily focusing on planned, preventative, reactive maintenance and quoted works across our client base. We are looking for a Facilities Co-Ordinator/Administrator with a strong work ethic and a desire to work in a team environment.

Key Responsibilities

• Working in conjunction with and reporting to the Helpdesk Manager;
• First point of Contact Support to client enquiries, to respond to and resolve customer requests through telephone calls and email requests;
• Liaise with our skilled team of tradesmen and subcontractors in order to respond to and resolve client requests, while providing feedback to all at key stages;
• Initiate & track quotations, raise purchase orders, place orders for required consumables and services;
• Track various quoted works costs and labour to ensure delivery of Commercially Profitable quoted works in a timely manner;
• Provide back-up support during busy periods, holiday/absence coverage of other Admin and to the general Operations Team;
• Invoicing queries support.
• Working within operations processes on internal software platforms and CAFM systems

Essential Criteria

• Do you have excellent communication skills?
• Are you dependable and flexible, ability to work independently as well as part of a team?
• Do you have the ability to handle multiple requests whilst retaining high standards and attention to detail?
• Do you have the ability to accurately complete tasks and responsibilities in a timely manner?
• Can you demonstrate a high level of initiative and be proactive?
• Are you well-spoken and presented?
• Do you have previous experience in an FM/Services environment preferable although relevant equivalent experience to be considered?

All applications will be treated in the strictest confidence

About Us

For nearly 50 years, we've played a vital role in helping our customers succeed. Built on strong, long-standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.

Our purpose guides every action and decision we make, "to proudly create safer and healthier communities today, for tomorrow." It reflects who we are, what we stand for, and the impact we strive to make every day.

Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve - now and for generations to come.'When you join Bidvest Noonan, you're joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.'