Cleaning - Soft Service Manager

bidvestnoonan; Glasgow; On-site; GBP 35,000 - 55,000; Full time

Job summary

Bidvest Noonan in Glasgow is seeking an experienced Operations Manager to lead the delivery of Soft Services onsite across Cleaning, Landscaping, Pest, and Additional Works. You will supervise daily performance, drive improvements and ensure contractual SLAs are met with a focus on customer satisfaction.

You will manage front-line teams, build robust relationships with the client and stakeholders, control budgets, and coach others to maintain high standards while adapting to change and evolving

Qualifications

• Experience in a similar role and service offering.
• Demonstrates integrity, fairness, respect, honesty, passion, professionalism and a positive can do attitude.
• Excellent interpersonal, communication and organisation skills; leads by example and can coach/mentor teams with strong attention to detail.
• Responds positively to change and drives change through managing others.
• Ability to develop robust relationships with team members, clients and stakeholders.
• Ability to listen and understand the needs of a client, company and team members and adapt the service offering accordingly.
• Strong commercial and financial skills with experience in managing budgets and delivering targets.
• Self-motivated and driven with the ability to work in pressurised commercial/retail and customer-facing environments.
• Balanced – understands importance of services impacting the client experience and driving commercial value.
• Process-driven with the ability to flex and continually improve in line with business requirements.

Responsibilities

• To manage, direct, oversee, report, review and continually improve the following operational elements, processes and procedures, ensuring professionalism and excellent standards at all times.
• Daily, weekly, monthly and periodic tasks undertaken by the frontline teams (cleaning and carparks).
• Audits and regular inspections of all areas and services of the site including measurement and rectification of any issues and actions; stock management including use, storage, ordering etc.
• Audits and regular inspections of all in-scope machinery and equipment including rectification of any faults.
• Incident and accidents including risk management, escalation, reporting and lessons learnt.
• Recruitment, selection and appointment of team members, team, client and customer welfare.
• Team rotas and related procedures for timekeeping, absences, holiday, sickness and payroll.
• To celebrate success where it is achieved and to manage underperformance or poor conduct if it arises minimising disruption to services or budgets.
• Innovation and initiatives including those raised by the team and subsequent sharing of ideas and best practice leading to improved practices.
• This will be a hands-on role with some support for the core cleaning team.

Skills

Leadership

People management

Communication skills

Customer service

Budgeting

Team coaching

Change management

Tools

MS Office

Job description

Are you looking for a new challenge within the FM sector? Do you enjoy working with a team and taking ownership of delivery onsite. You're pr imary focus is to assist in managing the operational day to day performance /standard as well as implementation & continuous review of strategy & processes across the services.

You'll assist in managing & oversee ing the efficient & effective operation of the Soft Services within the contract (Cleaning, Landscaping, Pest, Additional Works), maintaining agreed contractual specification standards, ‘Service Level Agreements’ & ‘Key Performance Indictors. You'll enhance the customer experience & reputation across the client organisation.

You're ensure team members are motivated, skilled, trained, supervised & supported to deliver exceptional operational & customer service standards at all times whilst complying with all Client & Company policies, procedures, relevant regulations & legislation

Key accountability

• To manage, direct, oversee, report, review & continually improve the following operationally elements, processes & procedures, ensuring professionalism & excellent standards at all times
• Daily, weekly, monthly & periodic tasks undertaken by the frontline teams (cleaning & carparks)
• Audits & regular inspections of all areas & services of the site including measurement & rectification of any issues & actions . Stock management including use, storage, ordering etc.
• Audits & regular inspections of all in scope machinery & equipment including rectification of any faults
• Incident & accidents including risk management, escalation, reporting & lessons learnt
• Recruitment, selection & appointment of team members , Team, client & customer welfare
• Team rotas & related procedures for timekeeping, absences, holiday, sickness & payroll
  
• To celebrate success where it is achieved & to manage underperformance or poor conduct if it arises minimising disruption to services or budgets
• Innovation & initiatives including those raised by the team & subsequent sharing of ideas & best practice leading to improved practices
• This will be a hands on role with some support for the core cleaning team.

About you

• E xperience in a similar role & service offering
• Demonstrates Integrity, fairness, respect, honesty, passion, professionalism & a positive can do attitude
• Excellent interpersonal, communication & organisation skills Leads by example. A natural leader who has the ability to coach, develop & mentor their teams . Strong attention to detail .
• Respond s positively to change, driving change through managing others
• The ability to develop robust relationships with team members, key clients & stakeholders
• The ability to l isten & understand the needs of a client, company & team members & adapt the service offering accordingly
• Strong commercial & financial skills with experience in managing budgets & delivering targets
• Self-motivated & driven with the ability to work in pressurised commercial /retail & customer facing environments
• Balanced – understands the Importance of services which impact the client experience & drive commercial values
• Process driven with the ability to flex & continually improve in line with business requirements

About Us

Fornearly five decades, we have played a vital role in helping our customerssucceed. Built on strong, long‑standing relationships, our business is poweredby people who are deeply connected to the communities where we live and work.

Ourpurpose guides every action and decision we make: to proudly create safer andhealthier communities today, for tomorrow. It reflects who we are, what westand for, and the impact we strive to make every day.

Acrossour team of 27,000 committed experts, that purpose comes to life throughcommitment, care, and a shared responsibility to the people we serve—now andfor generations to come.When you join Bidvest Noonan, your joining a teamwhere your work has real impact, where your career can grow, where you belong,and where you help shape a safer, healthier future for us all.