Business Unit Head
Mecsia
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Benefits offered by this job
Job summary
Artic Building Services in Dartford is seeking a Business Unit Head to lead Hard FM services across education contracts. You will drive strategic and operational leadership to ensure efficient, safe, compliant facilities and lifecycle services.
You will manage a team of technical professionals, deliver KPIs, budgets, and client relationships, while focusing on safety and sustainability and ensuring alignment with contractual obligations.
Qualifications
- Degree or equivalent in Facilities Management, Engineering, or related field.
- IOSH or NEBOSH certification preferred.
- Membership of a professional body (e.g. BIFM, CIBSE).
Responsibilities
- Oversee all Hard FM services including M&E, plumbing, HVAC, and fabric maintenance.
- Lead a multi-disciplinary team to optimise workforce performance.
- Ensure compliance with statutory and contractual obligations (e.g. SFG20, HTM, and DfE).
- Develop, monitor, and report KPIs and SLAs for education sites.
- Manage financial performance: budgeting, forecasting, and cost-saving initiatives.
- Maintain strong client relationships as main contact for escalations.
- Drive safety, sustainability, and service quality improvements.
- Oversee planned preventative maintenance programs and reactive works.
- Lead mobilisation and transition of new contracts when applicable.
Skills
Education
Job description
Artic Building Services is a leader in Hard Facilities Management across London and the Home Counties. We offer a comprehensive suite of technical and engineering solutions, ensuring the smooth operation of your Mechanical, Electrical, and Hard FM Plant.
Artic Building Services is a leader in Hard Facilities Management across London and the Home Counties. We offer a comprehensive suite of technical and engineering solutions, ensuring the smooth operation of your Mechanical, Electrical, and Hard FM Plant.
Job Title: Business Unit Head – Hard Facilities Management
Location: Dartford
Reporting to: Operations Director / Managing Director
The Business Unit Head will spearhead the strategic and operational leadership of Hard FM services across a portfolio of education sector contracts. With a focus on delivering excellent building maintenance, compliance, and lifecycle services, this role ensures that facilities run efficiently, safely, and in alignment with educational standards and contractual obligations.
- Oversee all aspects of Hard FM services including mechanical, electrical, plumbing, HVAC, and building fabric maintenance
- Lead a team of technical and operational professionals, ensuring optimal workforce performance and development
- Ensure compliance with statutory and contractual obligations (e.g. SFG20, HTM, and DfE guidelines)
- Develop, monitor, and report on KPIs and SLAs for multiple educational institutions
- Manage financial performance: budget control, forecasting, cost-saving initiatives
- Build and maintain strong client relationships, acting as the main point of contact for escalations and strategic discussions
- Drive continuous improvement initiatives with a focus on safety, sustainability, and service quality
- Oversee planned preventative maintenance (PPM) programs and reactive works delivery
- Lead on mobilisation and transition of new contracts when applicable
- Proven leadership experience in FM.
- Technical qualifications in engineering or building services (e.g. HNC/HND, NVQ Level 4+, or equivalent)
- Strong understanding of health & safety regulations, compliance standards, and asset lifecycle management
- Excellent financial acumen and contract management skills
- Strategic thinker with ability to lead multi-disciplinary teams
- Exceptional stakeholder management and communication abilities
- Familiarity with CAFM systems and industry best practices
- Degree or equivalent experience in Facilities Management, Engineering, or a related field
- IOSH / NEBOSH certification (preferred)
- Membership of a relevant professional body (e.g. BIFM, CIBSE)
- Efficient, compliant, and sustainable operations across all sites
- High levels of client satisfaction and contract retention
- Empowered and high-performing teams
- Continuous innovation and process improvement
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability
- Holiday Allowance 25 days plus bank holidays.
- Sickness Scheme
- Family Friendly Pay
- Life Assurance
- 360 Wellbeing App - 24/7 access to GP appointments
- Death in Service Insurance
Michelle will answer your questions.
Michelle.Pointer@Articbuildingservices.com
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