Business Unit Lead

PRS; Greater London; On-site; GBP 90,000 - 110,000; Full time

Job summary

PRS is seeking a Business Unit Head for Hard Facilities Management in London. You will provide strategic and operational leadership across education sector contracts to ensure compliant, safe and efficient facility operations.

You will lead a multi-disciplinary team, drive continuous improvement, manage budgets and deliver KPI/SLAs while maintaining strong client relationships and ensuring lifecycle services align with contractual obligations.

Qualifications

• Degree or equivalent in Facilities Management, Engineering or related field.
• IOSH/NEBOSH certification preferred.
• Membership of a professional body (e.g. BIFM, CIBSE).

Responsibilities

• Oversee Hard FM services including mechanical, electrical, plumbing, HVAC and fabric maintenance.
• Lead a multi-disciplinary team ensuring performance and development.
• Ensure compliance with statutory and contractual obligations (SFG20, HTM, DfE).
• Develop, monitor and report KPIs and SLAs for education contracts.
• Manage budgets, forecasting and cost-saving initiatives.
• Maintain strong client relationships and act as main escalation contact.
• Drive safety, sustainability and service quality improvements.
• Oversee PPM programs and reactive works delivery.
• Lead mobilisation and transition of new contracts.

Skills

Leadership

FM management

Contract management

Stakeholder management

Strategic thinking

Financial acumen

Education

Facilities Management degree

IOSH/NEBOSH certification

Professional body membership (e.g. BIFM, CIBSE)

Tools

CAFM systems

Job description

Business Unit Head – Hard Facilities Management (Education Sector)

Salary - £90-110k + benefits

Service and Maintenance - London, City of London

Reporting to: Operations Director / Managing Director

Purpose of the Role

The Business Unit Head will spearhead the strategic and operational leadership of Hard FM services across a portfolio of education sector contracts. This role focuses on delivering excellent building maintenance, compliance, and lifecycle services to ensure facilities operate efficiently and safely, in line with educational standards and contractual obligations.

Key Responsibilities

• Oversee all aspects of Hard FM services including mechanical, electrical, plumbing, HVAC, and building fabric maintenance
• Lead a team of technical and operational professionals, ensuring optimal workforce performance and development
• Ensure compliance with statutory and contractual obligations (e.g. SFG20, HTM, and DfE guidelines)
• Develop, monitor, and report on KPIs and SLAs for multiple educational institutions
• Manage financial performance: budget control, forecasting, cost-saving initiatives
• Build and maintain strong client relationships, acting as the main point of contact for escalations and strategic discussions
• Drive continuous improvement initiatives with a focus on safety, sustainability, and service quality
• Oversee planned preventative maintenance (PPM) programs and reactive works delivery
• Lead on mobilisation and transition of new contracts when applicable

Skills & Experience

• Proven leadership experience in FM, preferably in the education sector
• Technical qualifications in engineering or building services (e.g. HNC/HND, NVQ Level 4+, or equivalent)
• Strong understanding of health & safety regulations, compliance standards, and asset lifecycle management
• Excellent financial acumen and contract management skills
• Strategic thinker with ability to lead multi-disciplinary teams
• Exceptional stakeholder management and communication abilities
• Familiarity with CAFM systems and industry best practices

Qualifications

• Degree or equivalent experience in Facilities Management, Engineering, or a related field
• IOSH / NEBOSH certification (preferred)
• Membership of a relevant professional body (e.g. BIFM, CIBSE)

What Success Looks Like

• Efficient, compliant, and sustainable operations across all sites
• High levels of client satisfaction and contract retention
• Empowered and high-performing teams
• Continuous innovation and process improvement