Business Travel Consultant

Gray Dawes Travel; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a motivated Business Travel Consultant to join their Manchester team. This role offers a hybrid working model, allowing flexibility while primarily based in the office. As part of this dynamic team, you'll provide exceptional customer service, manage travel bookings, and assist clients in navigating their travel needs. With a commitment to growth and innovation, this opportunity invites you to contribute to a high-touch, high-tech service experience. If you're passionate about travel and customer service, this role is perfect for you.

Benefits

Competitive annual leave plus bank holidays

Private healthcare

Volunteering days with our charity partner

Christmas Savings Scheme

Season Ticket Loans

Qualifications

• Previous business travel experience is essential.
• Motivated and passionate individual with a strong customer service focus.

Responsibilities

• Provide high-quality customer service by handling enquiries and reservations.
• Research to find the best travel deals for clients.
• Process electronic tickets and travel documentation.

Skills

GDS platforms

Customer service

Attention to detail

Verbal reasoning skills

Job description

Job Title: Business Travel Consultant

Gray Dawes Travel is a multi-award-winning, global travel management company with offices in the United Kingdom, Australia, The Netherlands, and the United States. Established in 1865, we are committed to growth through technology and passion for our work.

Our focus is on providing a high touch, high tech, high content experience, acting as an extension of our clients' organizations—understanding their culture, brand values, and business objectives to deliver superior service.

We are looking for an experienced Business Travel Consultant to join our Manchester team. The role offers a hybrid working model, primarily based in Manchester, with opportunities to work remotely. Join us during this exciting expansion of our global operations.

Responsibilities

• Provide high-quality customer service by handling enquiries and reservations professionally, arranging bookings, and building traveler profiles.
• Research to find the best travel deals for clients.
• Process electronic tickets and travel documentation.
• Offer advice on visas, passports, vaccinations, and available travel options.
• Manage refunds and cancellations.
• Support and train new team members.

Candidate Requirements

• Motivated, passionate individual with previous business travel experience.
• Experience using GDS platforms.
• Excellent telephone manner, verbal reasoning skills, and attention to detail.
• Availability to work between 8 am and 6 pm on a rota basis, including out-of-hours training if needed.

Benefits

We value our people and offer benefits such as:

• Competitive annual leave plus bank holidays
• Private healthcare (under review)
• Volunteering days with our charity partner
• Christmas Savings Scheme
• Season Ticket Loans

Additional Information

Seniority level: Entry level

Employment type: Full-time

Job function: Customer Service

Industry: Travel Arrangements