Business Transformation Lead

Grayce; Manchester; Hybrid; GBP 70,000 - 75,000; Full time

Job summary

Grayce Group in Manchester is seeking a Business Transformation Lead to drive cross-functional change across the business, from designing operating models to embedding AI-enabled solutions and scalable processes. You'll report to the CFO and lead initiatives across commercial, finance, product and delivery, including a Salesforce upgrade, ensuring governance and alignment with strategic objectives.

Hybrid working 3 days in office, permanent role.

Qualifications

• Proven experience leading complex, cross-functional business transformation programmes, from planning through to successful implementation.

Responsibilities

• Lead cross-functional transformation programmes, from planning to implementation.
• Design operating models, processes and commercial foundations for new propositions.
• Identify opportunities to use AI/automation to improve operations and scale capabilities.
• Coordinate strategic initiatives including Salesforce upgrade with governance across workstreams.

Skills

Cross-functional leadership

Strategy development

Stakeholder management

Communication skills

Governance

Risk management

Program delivery

Commercial acumen

AI-enabled solutions

Salesforce experience

Tools

Salesforce

Job description

Business Transformation Lead

• Location: Manchester - Hybrid (3 days per week in the office)
• Salary: £70,000-£75,000 per annum, dependent on relevant experience, demonstrated capabilities and performance throughout the selection process.
• Contract: Permanent

Help Shape the Future of Grayce

Grayce is evolving, and we're looking for someone to help shape what comes next.

For over a decade, we've helped ambitious organisations deliver change through exceptional talent. Now, we're building on that expertise, combining people, technology and AI-enabled solutions to create new opportunities for our clients and our business.

We're looking for a Business Transformation Lead to help turn that ambition into reality.

Reporting directly to our Chief Financial Officer, you'll play a central role in shaping how Grayce operates, bringing new products and services to market, embedding emerging technologies and delivering meaningful change across the organisation.

This is an opportunity to help design what comes next and take ownership of making it happen.

The Opportunity

This is a highly visible, hands-on leadership role, working across teams and functions to deliver business-critical transformation initiatives.

Your focus will be on three key areas:

Launching & Scaling New Products and Services

Design the operating models, processes and commercial foundations needed to bring new propositions to market, ensuring they're scalable, commercially sustainable and ready to deliver for clients.

You'll work across Commercial, Finance, Product and Delivery teams to establish effective end-to-end processes, from pricing and contracting through to mobilisation, delivery and performance reporting.

Turning AI Ambition into Operational Impact

Identify and implement opportunities to use LLMs, agentic AI and automation to improve how Grayce operates, creating smarter, more efficient and scalable ways of working.

Working alongside technical specialists and business stakeholders, you'll help turn emerging technologies into practical solutions that deliver measurable value.

Delivering Business-Wide Transformation

Lead the coordination and delivery of key strategic initiatives, including our Salesforce upgrade, ensuring systems, processes and teams are aligned and new ways of working are successfully embedded.

You'll manage competing priorities, dependencies and delivery partners, maintaining clear governance and accountability across multiple workstreams.

What You'll Bring

We're looking for an experienced transformation professional who combines strategic thinking, commercial awareness and the ability to deliver meaningful business outcomes.

You'll bring:

• Proven experience leading complex, cross-functional business transformation programmes, from planning through to successful implementation.
• Strong experience in operating model design, process improvement and translating strategy into practical, scalable solutions.
• Excellent communication, stakeholder management and influencing skills, with the confidence to engage and challenge senior leaders.
• Strong programme delivery capabilities, including governance, risk management, prioritisation and managing multiple workstreams and external partners.
• Commercial acumen, with an understanding of how operational decisions influence revenue, profitability and business performance.
• Experience delivering technology-enabled transformation, working collaboratively with technical teams to implement new systems and ways of working.
• A hands-on, solutions-focused approach, with the ability to navigate ambiguity, build engagement and drive sustainable change.
• The existing right to work in the UK without employer visa sponsorship, now or in the future. Grayce is unable to provide visa sponsorship for this position.

Experience implementing AI-enabled solutions, working with Salesforce or supporting the launch of new products and services would be particularly advantageous.

Above all, you'll be someone who takes ownership, brings clarity to complexity and enjoys turning ambitious ideas into meaningful business improvements.

Why Grayce?

• Shape the next chapter and play a central role in evolving an established consultancy into a people-and-technology business, with the opportunity to influence how we operate, innovate and grow.
• Work directly with senior leadership on business-critical initiatives, delivering improvements that shape our commercial performance and operational effectiveness.
• Turn innovation into reality and help bring new services to market and translate emerging technologies, including AI and automation, into practical business value.