Business Systems Support Specialist

Community Integrated Care; Widnes; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking charity as a Business Systems Support Specialist, where your expertise in IT and business systems will play a crucial role in enhancing our operations. This dynamic position offers the flexibility to work full-time over four days or five, with the option for hybrid working. You will be instrumental in providing effective support to our business systems, managing incidents, and contributing to system upgrades. With a commitment to professional development and a supportive work environment, this role is perfect for individuals passionate about making a difference in the health and social care sector. Don't miss this opportunity to thrive in a rewarding career!

Benefits

Flexibility in working hours

Hybrid working options

Retail discounts

Holiday discounts

Cycle to work scheme

Employee Assistance Programme

Online training platform access

Wellbeing fund

Qualifications

• Experience in business systems support and incident management.
• Proficiency in Microsoft Office and Agresso software.

Responsibilities

• Provide support for business systems incidents and queries.
• Undertake system administration tasks and manage user access.

Skills

Business Systems Support

Incident Management

Microsoft Office (Excel, Outlook, Word)

Agresso (Unit4 ERP)

System Administration

Education

Degree in IT or Business

Advanced Apprenticeship

Tools

Service Desk System

HR Systems

Payroll Systems

Job description

1 day ago Be among the first 25 applicants

ARE BUSINESS SYSTEMS AND IT YOUR PASSION ?

We are Community Integrated Care, a national Health and Social Care Organisation supporting people with autism, learning disabilities, and mental health issues. We are looking to recruit an experienced Business Systems Support Specialist to join our award-winning IT Team on a 12-month maternity cover contract.

The ideal candidate will be based in the North West as travel to our head office in Widnes will be required at least once a week.

What is The Deal for you?

• Flexibility! You can work your full-time hours over 4 days and enjoy a long weekend, or work over 5 days to accommodate your other commitments.
• Hybrid Working! Do you like to work from home? Or do you prefer being in an office? With this role, you have the option of working from home or from our head office in Widnes - or a blend between the two!
• Benefits: retail discounts, holiday discounts, cycle to work scheme, and travel discounts through our benefits app.
• Best Lives Possible: You'll be working for an award-winning charity passionate about ensuring our colleagues and the people we support lead the best lives possible.
• Development: We'll work with you to develop your career or to learn and experience new things. We're passionate about developing our people!
• Dare to Learn: Access to our amazing online training platform where you can upskill by taking a variety of courses and qualifications.
• Support: From our Employee Assistance Programme (available 24/7), financial support options, and wellbeing fund, you'll have the support available to lead an easier (financial) life.
  
  

The successful candidate will provide a professional, efficient, and effective support service to the business-as-usual activity of the Business Systems area and support the Business Systems Manager in progressing system upgrades and delivering projects.

Day to Day (list not exhaustive see attached job description)

Business Systems Support

Business Systems Incidents, Queries And Requests

• Monitor the Service Desk system & e-mail auto-notification accounts.
• Manage in the Service Desk system, allocate to a resolver group for resolution, monitor, report & escalate as appropriate.
• Where identified as the resolver, resolve incidents, action requests, and answer queries.
• Review automated system alerts and apply routine housekeeping tasks, scheduled system checks & controls to identify issues and resolve in line with agreed actions & processes.
  
  

Undertake System Administration Tasks Such As

• Setting up user ids for colleague starters and promotions.
• Ceasing user ids for colleague leavers.
• Managing user access & permissions for new and amended employment positions.
• Setting substitutes.
• Monitoring & clearing workflow.
• Running system consistency checks & housekeeping routines.
• Undertaking user access control reviews.
  
  

Business Systems Projects & Upgrades

Support the Business Systems Manager in the successful delivery projects, system upgrades, and enhancements by:

• Providing project administrative support.
• Undertaking systems administration tasks.
• Providing online support to business users during roll-out and early system use.
  
  

Our ideal Candidate

Skills And Experience

• Degree is desirable, preferably in a relevant subject such as IT or Business, or post-education qualification such as advanced apprenticeship.
• Working in a business-focussed business-systems support service.
• Proven experience of working with, and good understanding of, business systems (such as HR or Payroll).
• Proficiency in Microsoft Office applications (Excel, Outlook, Word).
• Experience of working with Agresso (Unit4 ERP or Unit4 Business World) web-based financial software is essential.
• IT systems and system implementation experience is highly desirable.
  
  

Please note, if you are interested in this role, we welcome your application as soon as possible! Depending on the volume of applications received, the vacancy may be closed before the expected advertising end date.

Interested and want to know a bit more?

To find out more about our charity check out: https://www.youtube.com/watch?v=Z-zYkoj7x8s

We’re really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.

In our 2023 Colleague Engagement Survey, 56% (over 3,300!) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +28. This is a measure of how positively our colleagues talk about us - and 28 is an excellent score compared to other organisations!