Business Systems Support Officer

South & East Lincolnshire Councils Partnership; Spalding; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join the Housing Services Team as a Business Systems Support Officer at South Holland District Council. You will support residents, work on community needs, and drive positive change. The role includes administrative tasks and collaboration on technical projects, making a significant impact on housing services.

Benefits

Local Government Pension Scheme

Generous annual leave scheme

Employee Assistance Programme

Employee Benefits Platform

Flexible working policy

Excellent career progression

Qualifications

• Experience in office administration required.
• Track record of decision-making.
• Strong analytical skills for report production.

Responsibilities

• Support residents to maintain safe, secure homes.
• Plan repairs and improvements.
• Handle FOI requests and perform year-end processes.

Skills

Proficiency in Microsoft Office

Analytical skills

Excellent communication skills

Tools

NEC Housing software

Job description

Join Our Housing Services Team – Make a Real Difference Every Day!

South Holland District Council is looking for a Business Systems Support Officer.

Are you passionate about people, communities, and creating safe, welcoming places to live? Then a career in Housing Services could be your perfect fit! We’re seeking enthusiastic, community-minded individuals to join our team. In Housing Services, no two days are the same—you’ll be:

• Supporting residents to maintain safe, secure, and comfortable homes
• Working closely with communities to understand their needs and improve neighborhoods
• Helping plan repairs and improvements that make a real difference
• Listening to tenants’ voices and ensuring they’re heard
• Driving positive change through projects, partnerships, and innovation

Your work may involve being out on estates, solving problems, or helping shape future housing strategies, with a lasting impact. The role includes involvement in technical projects and administrative tasks such as handling FOI requests, performing year-end processes, and compiling statistical data. You will need the drive and commitment to help transform our Housing Service, providing performance monitoring, system maintenance, training, and administrative support.

What we are looking for:

• Proficiency in Microsoft Office and previous office administration experience
• A proven track record of decision-making and responsibility
• Strong analytical skills for report production
• Excellent communication skills for engaging with diverse audiences

Previous experience with software administration (particularly NEC Housing) is beneficial, but training can be provided.

If you are a proactive problem-solver with a passion for improving systems and services, we would love to hear from you!

BENEFITS: We offer excellent terms and conditions of employment including:

• Local Government Pension Scheme with 23.8% employer contribution
• Generous annual leave scheme + option to buy more
• Employee Assistance Programme
• Employee Benefits Platform with retail, holiday, and leisure discounts
• Cycle to work scheme*
• Flu jabs
• Free eye test vouchers
• Flexible working policy
• Agile working options*
• Car mileage reimbursement*
• Excellent career progression and training opportunities
• Long service recognition*

*Certain restrictions may apply.

ABOUT US: Boston Borough Council, East Lindsey District Council, and South Holland District Council have formed the South & East Lincolnshire Councils Partnership, the largest council partnership in the country. Since October 2021, they have been working closely to deliver improved services to the communities in the region, with many positive outcomes.

Over time, services are expected to become formally shared across the three councils, creating opportunities for colleagues to be involved in new and innovative areas of work.

If you are interested in a confidential conversation about the role, please contact Sam Dicker, Business Support Manager, at 01775 764405.

The Council is an Equal Opportunities Employer. We are committed to fair recruitment processes, ensuring no discrimination or unfair treatment.

Find out more about our Equal Opportunities on our website

The Council reserves the right to change the closing date depending on application numbers. Interviews may be conducted virtually or in person, possibly before the closing date, when suitable candidates are identified. A DBS check is required for the successful applicant as part of onboarding.