Business Systems Analyst

Live Nation Entertainment; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

Join a dynamic Business Intelligence team at a leading entertainment company as a Business Systems Analyst. You'll manage Salesforce systems, streamline processes, and provide insights to support critical business decisions. Enjoy a collaborative environment with impressive benefits.

Benefits

Unlimited Annual Leave

Tickets to Shows and Festivals

Onsite Gym Equipment

Complimentary Coffee Bar

Subsidised Lunch Options

Qualifications

• Experience identifying & implementing improvements to processes.
• Previous experience of working as a Business Analyst preferred.

Responsibilities

• Support management & development of Salesforce systems (Halo & Rome).
• Gather requirements and write user stories.
• Build and maintain excellent relationships with users.

Skills

Attention to Detail

Numeracy Skills

Communication

Problem Solving

Tools

Salesforce

Job description

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Job Summary:

Company: Live Nation

Department: Business Intelligence

Location: Farringdon, London

Reports to: Senior Business Systems Analyst

Working Hours: Full time

Job Type: Permanent

Role Description

You will be part of Live Nation UK&I's Business Intelligence team. The BI team's mission is to drive growth by maximising efficiency, providing insights and influencing critical decisions throughout the Live Nation UK&I concerts and festival business. Our business is fast paced with ever changing demands and generates a vast amount of data relating to some of the biggest tours and festivals in the UK. Our objective is to streamline processes that generate good data, transform that data and share valuable insight with people who need it, when they need it.

The BI team manage two core Salesforce systems - Halo and Rome – and this role will support the management and development of those systems. You will work closely with users across business as well as IT teams, so the right person will thrive in a dynamic environment, building relationships with both technical and non-technical colleagues, and be comfortable with ambiguity and changing priorities.

This role would suit someone who has extensive experience of using salesforce systems, is great at building relationships and is very organised. Business Analyst experience is welcome but not essential.

What It’s Like To Work In The Team

We are a small team with big impact at the heart of the business and our scope is ever-expanding. We have a lot of autonomy and are relied upon to find solutions to complex data problems; the business looks to us for critical insight to support strategic decisions. We are a team of creative problem solvers and work closely to find solutions and work out next steps. Our workload blends the proactive and the reactive - laying a solid process, data and insights foundation, whilst also responding to the dynamic needs of the music industry.

What We Can Offer You

Live Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent.

Who You Are

Competencies / Skills / Knowledge / Experience

• Exceptional attention to detail
• Excellent numeracy skills
• Experience identifying & implementing improvements to processes
• Clear & concise written communication skills
• A great communicator who can naturally build rapport with a wide variety of technical and non-technical colleagues
• Previous experience of working as a Business Analyst or a solid understanding of the live music industry preferred
  
  

Behaviours

The following attributes determine how the role will be carried out and are required to be a success

• Process driven, well organised and deadline-focused
• Naturally efficient with a desire to improve existing ways of working
• Thrives in a fast-paced environment and working with a variety of teams
• A great problem solver
• Comfortable with ambiguity and able to adapt to changing business needs
• A team player
• A keen desire to learn
• Reliable, calm under pressure and confident prioritising multiple workstreams
• Can-do attitude, willing to get involved with any BI tasks required to build your understanding of our business
  
  

What The Role Includes

• Supporting Sr. Business Systems Analyst with management & development of Salesforce systems (Halo & Rome). Including (not limited to):
• Understanding user tasks & processes that drive them
• Understanding analytical teams’ data requirements and wider business needs
• Gathering requirements and writing user stories
• Working with Salesforce Business Analyst to design solutions
• Managing and prioritising development backlogs
• User Acceptance Testing
• End user training for new functionality
• End user communications (planned outages, new functionality etc)
• Onboarding new stakeholders
• Make sure users are generating ‘good’ data in the way they use our systems – ensuring they follow correct processes and carrying out training where necessary
• Creating training documentation
• Build and maintain excellent relationships with both Halo and Rome users. Understand their processes and system requirements, ensuring they can carry out their day-to-day workload in the most efficient way possible.
• Build and maintain excellent relationships with IT, particularly the Salesforce team.
• Ensure analytical teams (Business Intelligence, Finance) are receiving complete and accurate data and can carry out their analytical functions effectively.
• Maximise usage of Halo and Rome, ensuring we are taking advantage of all the benefits Salesforce can offer and ensuring the two systems work seamlessly together.
  
  

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.

The Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com

APPLICATION DEADLINE: 26th May 2025. We reserve the right to close applications at any time.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Entertainment Providers

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