Senior Administrator

WMJobs; Stafford; Hybrid; GBP 22,000 - 29,000; Full time

Job summary

Staffordshire County Council in Staffordshire is recruiting for a Business Support Officer to help improve data quality, maintain service resilience and support readiness for a new Health and Care client database.

You will respond to increased demand, tackle data cleansing, reduce backlog, and provide wider administrative support across the service as needs arise. The role offers hybrid working and opportunities to contribute to compliance and information quality.

Qualifications

• NVQ Level 3 in Business Administration or equivalent.
• Work with minimal supervision and take responsibility for day to day decisions.
• Confident with data analysis, interpreting, formatting and presenting information using databases.
• Has strong administrative experience in a busy service environment.
• Has excellent attention to detail and accuracy.
• Effective written and oral communication skills with internal & external colleagues.
• The ability and significant experience of using IT systems including Microsoft Office, Outlook.

Responsibilities

• Contribute to data quality improvements and backlog reduction.
• Provide administrative support across the service and ensure operational continuity.
• Assist readiness activities for system changes and new databases.
• Support compliance and audit preparation by maintaining accurate records.

Skills

Data analysis

Attention to detail

Administrative experience

Communication skills

IT skills

Education

NVQ Level 3 in Business Administration or equivalent

Job description

Our team:

Business Support plays a vital role in the effective functioning of Adult Social Care and Safeguarding Services, facilitating seamless operations that enable frontline staff to prioritise community engagement. Our team delivers comprehensive administrative support across key areas including Strategic Management, Safeguarding, First Contact, Adult Learning Disabilities and DOLs thereby empowering operational managers and social workers to focus on individuals requiring assistance. Each position within Business Support contributes significantly to the well‑being of people throughout Staffordshire.

Main Responsibilities

This is an important opportunity to contribute to the support a high‑profile programme of work focused on improving data quality, maintaining service resilience and supporting readiness for the implementation of a new Health and Care client database.

You will play a key role in helping the service respond to increased operational demand, tackle data strands cleansing activity, reduce backlog and support other business continuity during a period of change. This post offers the opportunity to make a direct impact on compliance, service effectiveness and the quality of information used across the service.

Why this role matters

This post is critical to supporting data quality, compliance and audit readiness across the service. The work will help improve operational efficiency, reduce duplication and strengthen resilience during a significant period of organisational and system change. The role will also provide wider administrative support across the service as operational needs arise.

The Ideal Candidate

The minimum criteria that will be used to shortlist for this role will be:

• NVQ Level 3 in Business Administration or equivalent
• Work with minimal supervision and take responsibility for day to day decisions
• Confident with data analysis, interpreting, formatting and accurately presenting information using databases.
• Has strong administrative experience in a busy service environment
• Has excellent attention to detail and accuracy
• Effective written and oral communication skills with internal & external colleagues
• The ability and significant experience of using IT systems including Microsoft Office, Outlook

This role may require working from different offices. Currently, we operate both in‑office and remotely in line with business demand.

Interviews are expected to be held week commencing 12th October 2026.

Our Recruitment Process:

We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.

Please note: The minimum essential criteria in the ideal candidate section detailed above will be used if you are applying under one of our Interview Guarantee Schemes, detailed below.

About Staffordshire County Council

We are no ordinary county council.

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy.

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work‑life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.