Business Support Supervisor

University of Manchester; Manchester; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player in higher education is seeking a Business Support Supervisor to enhance service delivery within its Facilities Maintenance and Compliance Unit. This role is pivotal in providing administrative support, managing diaries, and liaising with stakeholders to ensure high standards of service. The ideal candidate will possess strong team management skills and a commitment to customer service excellence. With a generous leave allowance, pension scheme, and a well-being program, this opportunity offers a supportive environment for professional growth and development. If you’re ready to make an impact in a dynamic team, this is the perfect role for you.

Benefits

Generous annual leave allowance

Pension scheme

Well-being programme

Learning and development opportunities

Season ticket loans

Cycle to Work Scheme

Workplace nursery scheme

Staff recognition schemes

Staff discounts

Qualifications

• Experience in managing a small team and performance management.
• Demonstrable knowledge of customer service excellence.

Responsibilities

• Provide administrative support and manage diaries for the Associate Director.
• Ensure efficient systems support for professional and technical staff.

Skills

Administrative support

Team management

Customer service excellence

Communication skills

Problem-solving

Influencing skills

Education

RFQ Level 4 or equivalent

Job description

The University of Manchester Facilities Maintenance and Compliance Unit are seeking to appoint a dynamic and experienced Business Support Supervisor to join our team. In this pivotal role, you will support the Business Support Manager ensuring the highest standards of service delivery.

We are looking for a candidate that can:

1. Provide administrative support and diary management to the Associate Director of FMC on a range of tasks, organise meetings and liaise with stakeholders on their behalf related to effective management of FMC matters.
2. Work closely with Deputy Heads, Managers and Supervisors, ensuring high quality and efficient systems are in place to support the work of the professional, technical and support staff, including internal and external stakeholders.

As an ideal candidate you will have:

• RFQ Level 4 or equivalent qualifications in and/or demonstrable professional skills and knowledge to the requirements of the post gained through relevant industry experience.
• Experience in managing a small team including performance management and development.
• Ability to use initiative and judgement to resolve operational problems and complete tasks.
• Influencing skills, in relation to advising/guiding reporting staff and other colleagues, gained within a similar role in a comparable working environment.
• Excellent verbal communication skills.
• Demonstrable knowledge and skills of providing customer service excellence, including sound customer liaison skills, on a similar scope and scale.

As one of the leading Universities, our employees enjoy exclusive access to excellent benefits and schemes including:

• Generous annual leave allowance, including Christmas/New Year closure.
• Pension scheme membership to provide benefits for you and your family.
• Well-being programme with counselling, fitness and leading sports facilities.
• Learning and development opportunities.
• Season ticket loans for public transport.
• Cycle to Work Scheme.
• Workplace nursery scheme.
• Staff recognition schemes.
• Staff discounts on a range of products and services including travel and high street savings.

In fact, there are so many benefits available you can see more of them by clicking HERE.

To find out more about us please visit our website.

As an equal opportunities employer we welcome applicants from all sections of the community regardless of gender, ethnicity, disability, sexual orientation and transgender status. All appointments will be made on merit.

Any CVs submitted by recruitment agencies will be treated as a gift.

Enquiries about the vacancy, shortlisting and interviews:
Name: FMC Operational Services
Email: [e-mail]

General enquiries:
Email: [e-mail]

Technical support:
Job Seeker Support

This vacancy will close for applications at midnight on the closing date.

Please see the link below for the Further Particulars document which contains the person specification criteria.