Business Support Specialist

Tetra Tech; Southampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated support individual to join their dynamic team in Southampton. This role involves providing essential operational support across multiple offices, ensuring smooth office operations, and delivering excellent customer service. The ideal candidate will be highly organized, adaptable, and possess strong interpersonal skills. With opportunities for travel and a collaborative work environment, this position offers a chance to contribute to meaningful projects while enjoying a balanced work-life schedule. Join a forward-thinking company that values innovation and teamwork!

Benefits

Flexible Working Hours

Competitive Compensation

Collaborative Environment

Career Development Opportunities

Qualifications

• Experience in customer service and office support roles.
• Ability to work in a busy environment and manage multiple tasks.

Responsibilities

• Provide internal customer support for operational tasks.
• Monitor office supplies and ensure compliance with health and safety standards.

Skills

Interpersonal Skills

Customer Service

Microsoft Office Suite

Organizational Skills

Attention to Detail

Flexibility

Multi-tasking

Tools

Bluebeam

PowerPoint

Publisher

Visio

Word

Excel

MS Forms

Job description

Are you ready to take the next step in your career? Do you want to do meaningful work that improves quality of life? At Tetra Tech, you will work with high-performing teams who are passionate about using their expertise to find solutions to complex problems in water, environment, infrastructure, resource management, energy, and international development.

We have an opportunity for an experienced support individual who is willing to support across several offices in the southwest, therefore the ability to travel is essential.

ROLE OUTLINE

This role will be based in Southampton, but you will be required to travel to Bristol and Cardiff frequently, and possible on a weekly basis to start with to help support in those offices. In addition, there may be an opportunity to travel to other UK offices to provide cover where applicable / practical.
You will be providing an internal customer focused support service to the business, particularly for fee earning staff who require support on day-to-day operational tasks. You are required to act on a variety of regular work topics driven by the business and demonstrate the capability to focus on repeat work that is completed to high standard. The role requires effective organisational skills and excellent team working to ensure the operations team workload is processed according to requirements and escalated where appropriate in order to maintain service levels. You will also be accountable for ensuring you follow the current process and provide guidance to others and help all staff understand the business protocols. In addition, you may be required to support on wider business topics where the requirement arises.

KEY ACCOUNTABILITIES

• Office Access – monitor and record all visitors to adhere to office security protocols.
• Office operations – regular checks and reporting to support audits, health and safety and ensure the office is compliant or report issues.
• Office Health & Safety – Ensure there are no hazards and report / escalate as necessary.
• Travel to other offices to provide support – essential.
• Support facilities as required to include maintenance visits, reporting issues, escalation and a keen eye on practical office facilities to ensure the office can run smoothly.
• Monitor and order stationery supplies to ensure adequate stock on the office.
• Monitor and order catering supplies to replenish stock.
• Processing of inbound and outbound post, business deliveries / packages.
• Inbound calls – where applicable, assist in taking centralised reception calls.
• Document formatting – update and amend documents using applications such as Bluebeam, PowerPoint, Publisher, Visio, Word, Excel, MS Forms.
• Raising PO’s, Cheques, BACS as driven by the business.
• Where necessary, printing, binding, posting if the business need arises.
• Couriers - Booking equipment and onsite kit where applicable.
• Travel - Booking of travel, accommodation, car hire.
• PPE – order, release and track clothing and equipment for staff and escalate out of date items through reports.
• Undertaking other duties not specifically stated above, which from time to time are necessary to maintain service levels, ensure compliance and provide quality office environments.
• Accommodation of additional time to be worked to ensure completion of tasks
• Providing out of hour’s support when required.
• If security cleared to the appropriate level, you may be required to assist with support tasks relating to areas that require security cleared personnel only.

SKILLS, KNOWLEDGE, EXPERIENCE

• Highly articulate with excellent interpersonal skills.
• Friendly and approachable with excellent, professional customer service.
• Enjoy working in a busy professional environment.
• Able to multi-task, organise and prioritise workloads whilst remaining calm under pressure.
• Willing to learn and utilise your skills to provide a high level of service.
• Attention to detail.
• Able to work well as a team and on your own.
• Willingness to be flexible and adaptable.
• Able to adapt style appropriately, developing good working relationships with the wider team and taking into consideration individual working preferences and approach.
• Good working knowledge of Microsoft Office Suite, particularly Word, Excel and Outlook, 365 and PowerPoint and experience using online applications.
• Ability to adapt to new ways of working, including the introduction of new technologies.
• Hospitality and catering experience preferrable.

About Tetra Tech:

Tetra Tech is a leading provider of high-end consulting and engineering services for projects worldwide. We combine the resources of a global, multibillion dollar company with local, client-focused delivery in more than 400 locations around the world. We are Leading with Science to provide sustainable and resilient solutions for our clients.

At Tetra Tech, we provide a collaborative environment that supports individual performance, innovation, and creativity. We are proud to offer competitive compensation and benefits.

For more information on our company, please visit our website atwww.tetratecheurope.com . To apply, please submit your CV and cover letter on the Careers section of our website.

We thank all applicants for their interest; however only those selected for an interview will be contacted.

Tetra Tech is an equal opportunities employer and encourages applications from all suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity/shared parental leave, in line with the Equalities Act 2010.

We are veryhappy to discuss flexible working for this role, including the possibility of reduced hours, flexible start and finish times, or compressed hours. We can offer a range of solutions to help you to get the most out of your work / life balance.

Additional Information

• Organization: 784 WYG