Business Support (Property Compliance)

Property Compliance; Cardiff; Hybrid; GBP 26,000; Full time

Job summary

A housing support organisation in Cardiff seeks an Administrative Support member for their compliance department. You will play a crucial role in data management, ensuring effective operations, and handling customer interactions. Ideal candidates will have strong administrative skills, attention to detail, and IT proficiency. This full-time position offers a salary of £25,034 alongside various benefits, including flexible working arrangements and ongoing professional development.

Benefits

26 days holiday plus Bank holidays

Flexible Working Policy

Ongoing professional training and development

Qualifications

• Track record of delivering effective administrative support in fast-paced environments.
• Ability to interact with internal and external stakeholders.
• Experience in social housing organisation is a plus.

Responsibilities

• Ensure effective operation of the compliance department.
• Manage financial transactions and ensure timely payments.
• Update property-related data in compliance databases.

Skills

Effective Administrative Support

Strong Communication Skills

Attention to Detail

IT Systems Grasp: MS Word, Excel, Outlook

Job description

What is great about the role

Contribution to the team

Be part of a collaborative team that provides essential administrative support to Pobl Groups Compliance services.

Diverse responsibilities

You will play a crucial role in ensuring the effective operation of the compliance department covering Property Compliance Service Contracts and Estates and Environmental services all while prioritising excellent customer service.

Challenges and growth

This role offers opportunities to resolve day-to-day challenges interact with various stakeholders and engage in a range of administrative tasks making each day unique.

Key financial involvement

Get involved in financial transactions to ensure suppliers and contractors are paid accurately and on time.

Communication skills

Enhance your communication skills as you liaise with internal and external stakeholders to maintain exceptional customer service.

Support and collaboration

Contribute to meetings telephony duties and administrative tasks that support the Asset Management team.

Data Management

Updating and review of property-related data in compliance and asset management databases and systems.

Where does this role fit in

Your responsibilities will include data processing effective communication with customers and stakeholders and ensuring the compliance department operates efficiently. You will collaborate closely with the Asset Management team and contribute to the overall success of the organisation.

What skills and experience do you need

To excel in this role you should have a track record of delivering effective administrative and service support in a fast-paced environment. You’ll need to interact with internal and external customers and stakeholders and have a strong grasp of IT systems including MS Word, Excel and Outlook. You’ll be handling data with accuracy communicating effectively and collaborating with a solutions‑oriented mindset. Your keen eye for detail excellent organisational skills and ability to perform under pressure in a busy office will be essential. Experience in a social housing organisation and an understanding of building maintenance and compliance standards is a plus.

What are the pay and benefits

Time off and Flexibility

• Working days are predominantly Monday to Friday or you can work compressed hours on a 9 day fortnight.
• Flexible Working Policy: This is a hybrid role. Our head offices are in Newport, Cardiff and Swansea with team meet‑ups typically held at our Newport office which you’ll be expected to attend.
• 26 days holiday plus Bank holidays. Rising to 31 days with an extra day for each full year of service.
• Maternity & Adoption Leave: 20 weeks.
• Paternity Leave: 3 weeks.

Money and Pensions

• The salary is £25,034 for a 37 hour full‑time permanent position.
• Pension Choices: Defined Contribution (DC) Scheme with matched contributions up to 10%, or Defined Benefit (DB) 1/80th of final salary for every year of service.
• The successful candidate will need a basic DBS check in place which we pay for.
• 3 x Life Cover linked to pension membership.
• Saving scheme with competitive interest rate.
• Give As You Earn scheme for tax‑efficient charity donations.
• From 1 st April 2026 the option will be either weekly or monthly paid.

Your Wellbeing

• Sick Pay rising with length of service up to 6 months full pay after 4 years.
• Eyecare: Up to £100 reimbursement towards eye tests and glasses.
• Free counselling, coaching, wellbeing team and OH service to all colleagues.
• Annual Health Check.
• Health Cash Plan.

Getting Around

• Salary sacrifice Electric Vehicle Lease Scheme (subject to eligibility).
• Cycle to Work Scheme.

Your Development

• Continuous professional training and development.
• Leadership development programmes.
• Professional memberships needed for your role are reimbursed.
• Career coaching.
• Support with funding and time for qualifications.

Perks & Recognition

• Long Service Awards.
• Blue Light Card Eligibility giving discounts at 15,000 brands.
• Colleague Discount platform (launching 1 st November 2026).

Whats FREDIE

At Pobl Group we are guided in all that we do by a group of principles that we call FREDIE – Fairness, Respect, Equality, Diversity, Inclusion, Engagement. These mean that whatever your background you will have an equal opportunity at Pobl Group and we encourage you to apply now.

How do you apply

If you have the skills and experience to be our next difference maker we’d love to hear from you. To apply just follow the prompts – you’ll need to provide a short focused cover letter, an up‑to‑date CV and a few contact details so we can get back in touch.

Interviews will be on 27th November in our Newport office and will consist of a competency‑based interview with a panel.

If you need any support with your application or would like to discuss any adjustments to help you through the process please get in touch with us at or call 0.

Who are Pobl Group

Pobl Group is a leading housing and community‑focused organisation providing homes, support and services across Wales. We are committed to improving the lives of our residents, promoting sustainability and creating thriving communities. Recently we merged with Linc, bringing together two organisations with shared values and a strong focus on delivering high‑quality housing, innovative services and excellent customer care.

Joining us means becoming part of a supportive values‑driven team that is making a real difference for our communities across Wales.

Key Skills

Business Intelligence, Children Activity, Business Analysis, Corporate Sales, ABB, Corporate Development

Employment Type: Full‑Time

Experience: years

Vacancy: 1