Business Support Officer (Operations)

West Midlands Police; Birmingham; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

West Midlands Police is seeking a dedicated professional to act as the initial LRF partner focus for resilience challenges across the West Midlands Conurbation. You will deliver project support to the LRF Coordinator (Strategic) and help ensure readiness for emergencies including coronavirus, winter pressures and severe weather.

You'll develop multi-agency emergency plans, deliver training and exercises, assist RAWG, and provide management support to the LRF team.

Responsibilities

• Develop and prepare multi-agency & LRF emergency and BC plans,
• meeting the statutory responsibilities of stakeholders
• Prepare, deliver and review training and exercises alongside LRF partners
• Prepare and assist in the work done by the Risk Assessment Working Group (RAWG)
• Assist the LRF Coordinator (Strategic) in tendering and executing projects from the funding schemes and others as identified by the partnership
• Provide management support to the LRF Support Officer, allocating work where possible, and reporting into the LRF Coordinator (Strategic)

Job description

JOB DESCRIPTION

Act as the initial West Midlands Conurbation (WMC) Local Resilience Forum (LRF) partner focus for resilience challenges and to deliver project support to the LRF Coordinator (Strategic) to ensure the partnership is prepared to meet the resilience challenges including (but not limited to): coronavirus, winter pressures and severe weather

Job Purpose

Act as the initial West Midlands Conurbation (WMC) Local Resilience Forum (LRF) partner focus for resilience challenges and to deliver project support to the LRF Coordinator (Strategic) to ensure the partnership is prepared to meet the resilience challenges including (but not limited to): coronavirus, winter pressures and severe weather

Provide critical support to and complete multi-agency and LRF plans, training and exercising, risk assessment as required by Sub-group Leads and LRF partners.

Key Responsibilities

• Develop and prepare multi-agency & LRF emergency and BC plans,

meeting the statutory responsibilities of stakeholders

• Prepare, deliver and review training and exercises alongside LRF partners
• Prepare and assist in the work done by the Risk Assessment Working Group (RAWG)
• Assist the LRF Coordinator (Strategic) in tendering and executing projects from the funding schemes and others as identified by the partnership
• Provide management support to the LRF Support Officer, allocating work where possible, and reporting into the LRF Coordinator (Strategic)

Hours & Location

Monday to Friday (0700 - 1500 / 0800 - 1600). A degree of flexibility may be required. In the future, you may be required to be on call.

Hybrid role, which will include working from home and the workplace will be based at C3, Park Lane (B6 5DD). However you may be required to report at any of the partner sites, based within the West Midlands

Allowances

N/A

Selection Process

Closing Date: 17th September

If You Pass The Papersift

Online Questionnaire/Assessment: This will consist of the below in which if you are successful past the Interactive Verify G+, you will be invited for the OPQ assessment.

Interactive Verify G+

Verify Interactive G+ is a cognitive ability assessment designed to assess how you approach different types of problems. It measures general cognitive ability, including three key areas: Deductive Reasoning, Inductive Reasoning and Numerical Reasoning.

The assessment uses engaging, activity-based questions and can be completed on any device, including mobile phones. There are no specific knowledge requirements; it focuses on how you reason and solve problems.

OPQ

The OPQ helps you understand your preferred way of working, including how you typically approach tasks, interact with others and respond to different situations at work.

It is not a test of ability or intelligence, and there are no right or wrong answers. The OPQ32r is designed to provide insight into your workplace preferences and behavioural style.

Interview Date

1st October 2026

Vetting

Successful applicants will be required to pass Management Vetting and Security Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Medical

Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and if required a hearing test.

West Midlands Police is a Disability Confident Leader – the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a ‘Disability Confident Interview Scheme’ – all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.

It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.

“Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities”

About Us

West Midlands Police is the second-largest police force in England, serving more than 2.9 million people across Birmingham, Coventry, Wolverhampton, Dudley, Sandwell, Solihull and Walsall. Every day, our people work together to keep our communities safe, protect vulnerable people, prevent crime and bring offenders to justice.

We answer more than 2,000 emergency calls every day and provide policing 24 hours a day, 365 days a year. Whether responding to emergencies, supporting victims, investigating crime or working behind the scenes, every role plays a vital part in delivering an outstanding service to the public.

We're proud of the progress we've made in reducing crime, improving emergency response times and increasing arrest rates. These achievements are only possible because of the dedication, professionalism and expertise of our officers, staff and volunteers. As we continue to transform the way we police, we're looking for talented people who are committed to making a real difference.

Why Join West Midlands Police?

A career with West Midlands Police is about more than a job, it's an opportunity to have a meaningful impact on the lives of millions of people. Whatever your role, you'll contribute to keeping our communities safe while developing your own skills and career.

When You Join Us, You'll Benefit From

• Meaningful work that makes a difference every day.
• A diverse range of career opportunities across policing and professional support services.
• High-quality training, development and opportunities to progress.
• A supportive and inclusive working environment where everyone is encouraged to achieve their potential.
• Competitive pay, generous annual leave, excellent pension arrangements and a wide range of employee benefits.
• The opportunity to work alongside dedicated colleagues who share a common purpose.

Our Commitment to Inclusion

We believe that a diverse workforce helps us better understand and serve the communities we protect. We are committed to creating an inclusive workplace where everyone feels valued, respected and able to succeed.

As a Disability Confident Leader, the highest level of the Government's Disability Confident scheme, we are committed to removing barriers to employment and supporting disabled applicants and employees throughout their careers. Through our Disability Confident Interview Scheme, applicants who declare a disability and meet the essential criteria for a role will normally be offered an interview, subject to the scheme's terms and any recruitment constraints.

Our Diversity and Inclusion Vision is to maximise the potential of people from all backgrounds through a culture of fairness, respect and inclusion, enabling us to deliver the best possible service to our communities.

Professional Standards

Working in policing is a position of trust. Our officers and staff are expected to demonstrate the highest standards of integrity, professionalism and accountability. Successful applicants will be subject to appropriate vetting and are expected to uphold the ethical standards and responsibilities that come with serving the public.

Recruitment and the Use of AI

We recognise that many candidates use AI tools to support activities such as proofreading and improving the presentation of written applications. This is acceptable, provided the content you submit accurately reflects your own knowledge, skills and experience.

Applications must be your own work. Any evidence of plagiarism, false or misleading information, or the inappropriate use of AI during assessments or selection activities where it is not permitted may result in your application being rejected.

Benefits

We know that supporting our people is essential to delivering the best service to our communities. That's why we offer a comprehensive range of employee benefits, wellbeing support and development opportunities to help you thrive throughout your career.

Visit our Benefits page to find out more about the rewards and support available when you join West Midlands Police.