Business Support Officer Level 1

Making Manchester Sa; Middleton; On-site; GBP 22,000 - 26,000; Full time

Job summary

A local authority in Manchester is seeking a Business Support Officer for Children's Services, providing administrative support to enhance service delivery. Key responsibilities include managing communications, supporting team functions, and ensuring the timely completion of tasks that impact children's welfare. This role is critical in maintaining high-quality support for families in the community, with opportunities for professional growth within a supportive team focused on delivering excellent public services.

Benefits

Generous holiday allowance

Access to the local government pension scheme

Enhanced parental and carers leave

Learning and development opportunities

Volunteering leave

Qualifications

• Enthusiastic and keen to learn.
• Excellent organisational and finance skills required.
• Ability to work to deadlines.

Responsibilities

• Provide administrative support to social workers and management.
• Handle phone inquiries and minute meetings.
• Maintain customer recording database.

Skills

Organisational skills

Finance skills

Keyboard skills

IT skills

Analytical skills

Minute taking skills

Tools

Microsoft packages

Job description

This Role Is Subject To

Working Hours: 35 Hours Per Week

Contract Type: Permanent, Full-Time

Closing Date: 10 June 2025

Closing time: 11.59pm

Interview Method: In Person

This Role Is Subject To

2 References - Where possible we require 3 years' employment history

Proof of Manchester Residency - Roles at Grade 1 to 3, traineeships, or apprenticeships will initially only be advertised to Manchester residents and internal candidates. An applicant is classed as a resident of Manchester if they live within the boundaries of the City of Manchester; i.e. Any Council Tax liability for their home would be with Manchester City Council. To check if you fall under the Manchester City Council boundary please visit - https://www.gov.uk/find-local-council

DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Standard Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request.

This role is for a Business Support Officer, Level 1, based at Etrop Court, Wythenshawe. As a Business Support Officer for Children’s Services Locality Teams you would be providing administration support to Social Workers, Team Managers, Service Leads and Assistant Directors and some multi agency partners.

You would be undertaking a range of duties from answering the phones, supporting with reception, minuting meetings and panels, paying out cash, ordering and paying for goods and services using a variety of systems, maintaining the customer recording database to name a few.

All of our work involves computers. A lot of the work we do is statutory and must be completed in timescales as it has a direct impact on the lives of children, young people and their families. You would be working as part of a team of Business Support Officers in both your chosen area and also the wider Business Support team citywide.

If you are successful, Business Support Officers work alongside the Children’s Social Work service in Manchester and has a key role in the delivery of high-quality support to people who use services, and those who care for them, as well as families, communities and providers to ensure safe practice and protection from abuse.

If you share Manchester’s clear ambitions in delivering high quality services for the residents of the city, we want to hear from you.

Essential requirements for the role:

• Enthusiastic and keen to learn.
• Be a team player, have excellent organisational and finance skills.
• Be able to prioritise your workload and work to deadlines.
• Possess excellent keyboard and IT skills and must have a working knowledge of Microsoft packages.
• Excellent analytical skills to support with data collection and provision is a key function of this role.
• Minute taking skills.
  
  

We’re the local council for one of the UK’s most vibrant and diverse cities.

Working for Manchester isn’t just a job - it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone.

Our Manchester Is Our Vision For a Fairer, Greener, And Healthier City - a Vision Shaped By The People Of Manchester. It Guides Everything We Do At The Council And Is Brought To Life Through The Our Manchester Behaviours

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We ‘own it’ and we’re not afraid to try new things
• We’re proud and passionate about Manchester
  
  

Benefits We Offer

• Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks.
• A buzzing pension - You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
• Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
• Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
• Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
• A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
• Up to 3 days volunteering leave - Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.
  
  

Creating an Inclusive Team at Manchester City Council

At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.

Support During the Process

• Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
• Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.
  
  

Guaranteed Assessment Scheme

Requirements

We guarantee assessments for applicants who meet the minimum shortlisting requirements for the role and identify with at least one of the criteria below:

• Members of the Armed Forces members or veterans
• Current or former care leavers
• Have a disability or long-term condition
  
  

When You Join Us

We’re a Disability Confident Employer, Offering

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.
  
  

For more information about the role or any adjustments, email [e-mail].

What we will need from you if you’re successful

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement ofemployment.This is not arole we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.

Pre-Employment Checks

Required

If you are successful in securing a position with us, the pre-employment checks required will depend on the role you’ve applied for. As a guide, these checks may include:

• Proof of Right to Work: You’ll need to provide documentary evidence of your right to work in the UK. Please note, visa sponsorship is not guaranteed for this role.
• References: We’ll require references from your current and previous employer(s).
• Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role.
• Proof of Manchester Residency: For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council.
  
  

These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.

Other Relevant Information

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

For more information about the role, please ensure that you read the role profile attached.

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