Business Support Officer, Grade 4 (£29,763 - £30,630)

Croydon Council; Croydon; On-site; GBP 25,000 - 32,000; Full time

Job summary

Croydon Council is seeking a full-time Business Support Officer for the Active Reablement Team. This role involves providing essential administrative support to manage workflows, assist vulnerable adults post-hospital discharge, and ensure effective communication with care providers. Candidates should possess strong organizational skills, IT competence, and a commitment to high standards of conduct.

Benefits

Flexible working arrangements

Hybrid working options

Qualifications

• Thorough understanding of business support environment.
• Competence in IT systems and Excel.
• Excellent written and verbal communication skills.

Responsibilities

• Manage service inbox and coordinate communication.
• Maintain accurate information and update databases.
• Provide first contact support to customers.

Skills

Attention to detail

Organizational skills

Communication skills

IT competence

Customer service

Education

Experience in a business support environment

Tools

Liquid Logic (LAS)

NHS systems (Cerner, EMIS)

Job description

BUSINESS SUPPORT OFFICER COMMUNITY REABLEMENT LIFE SERVICE

We have an exciting opportunity for a full-time Grade 4 Business Support Officer in the Active Reablement Team at Fellows Court, Croydon. The role involves providing business support to the Active Reablement and A&E Liaison Service, which handles hospital discharges and reablement support services.

We seek a skilled and experienced business support officer with knowledge of supporting services for vulnerable adults discharged from hospital and their families. This essential role relies heavily on administrative support to manage workflow within the team.

This position is challenging yet rewarding, involving support to the Active Reablement Team and direct contact with customers and care providers to resolve and guide on related issues.

The role includes:

1. Managing the service inbox by processing a high volume of emails and coordinating communication with social care staff, health therapy staff, brokerage and care providers, and hospital staff.
2. Maintaining accurate information and updating relevant databases.
3. Processing daily emails and phone calls within tight deadlines.
4. Providing first contact support to customers with advice and guidance, in collaboration with social care duty workers and managers.
5. Working closely with the Active Reablement Team Manager to obtain information from health systems and update the Council’s Adult Social Care case management system.

You must have:

• A thorough understanding of working in a business support environment.
• Knowledge of administration systems and procedures, with competence in IT systems and Excel spreadsheets.
• Experience with databases, especially Liquid Logic (LAS); knowledge of NHS systems like Cerner and EMIS is advantageous.
• Skills to advise customers and respond sensitively to contacts and enquiries via phone and email.
• High attention to detail and confidentiality when dealing with vulnerable customers and sensitive information.
• Excellent organizational and prioritization skills.
• The ability to work under pressure in a busy environment.
• Ability to prioritize workload to meet deadlines in a dynamic setting.
• Understanding of working within large, complex, and political organizations, adhering to accountability frameworks.
• Commitment to equality and diversity in service delivery.
• High standards of ethical and personal conduct.
• Good numeracy and English literacy skills.
• Excellent written and verbal communication skills.
• Ability to provide administrative and organizational support.
• Adherence to the Council’s standards on confidentiality, diversity, health and safety, and data protection.

For the role profile, click here.

Equal Opportunities and Safeguarding

Croydon Council is an inclusive employer welcoming applications from all community sections. We support flexible and hybrid working arrangements. We guarantee to interview all disabled applicants meeting the minimum criteria, as part of our commitment to the disability confident scheme.

The council is committed to safeguarding and promoting the welfare of children and vulnerable adults. The successful candidate will undergo a DBS check.