Business Support Officer

Manchester University NHS Foundation Trust; Urmston; On-site; GBP 26,000 - 32,000; Full time

Job summary

Manchester University NHS Foundation Trust (MFT) invites applications for a focused administrative role within the Musculoskeletal service at Altrincham Hospital. The post supports the Senior Business Support Officer and collaborates with colleagues, patients and stakeholders to deliver efficient admin services.

Key duties include data entry on EMIS Web, reception duties, meeting and greeting patients, booking appointments, handling calls and emails, and maintaining office supplies with timely

Qualifications

• Clerical duties including photocopying, scanning and emailing.
• Reception duties включая meeting and greeting patients, booking appointments and answering the telephone.
• Data input onto EMIS Web accurately and timely.

Responsibilities

• Input data onto EMIS Web in a timely manner with accuracy.
• Carry out clerical duties including photocopying, scanning and emailing.
• Follow documented processes for new referrals and log them appropriately.
• Maintain office supplies and report faults to MSK admin supervisor.
• Participate in Team/Service meetings as required.
• Carry out reception duties, greeting patients, booking appointments and answering calls.
• Take telephone messages accurately and pass to appropriate person.
• Respond to email requests and forward promptly.
• Download information from intranet and internet for team/Team Leader as required.

Job description

To assist the Senior Business Support Officer in providing an efficient business support function within the Musculoskeletal service at Altrincham Hospital.

To work collaboratively with colleagues, partners, patients and other stakeholders to meet service need and deliver efficient admin support.

• The post holder will input data onto EMIS Web in a timely manner, ensuring accuracy of the information.


• The post holder will carry out a range of clerical duties including photocopying, scanning, and emailing.


• The post holder will follow the documented processes for new referrals and log them in the appropriate manner.


• The post holder will maintain office supplies/stationery, reporting any faults/problems to the MSK admin supervisor where appropriate.


• The post holder will participate in Team/Service meetings as required.


• The post holder will carry out reception duties, including meeting and greeting patients, booking appointments and answering the telephone.


• The post holder will take telephone messages accurately and ensure they are passed to the appropriate person in a timely manner.


• The post holder will respond to e-mail requests and messages and ensure they are passed to the appropriate person in a timely manner.


• The post holder will download information from the intranet and internet, including clinical website, for the team and / or the Team Leader as required.

This job description is not exhaustive but is intended to give an overall picture of the role. Other duties within the general scope of the post may be required at times. The duties of the post and job description can be reviewed through the agreed process.

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe – a great place to shape your career.

With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.

Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.

At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.

Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.

At MFT, your role matters, your impact is real, and you’re part of something bigger from day one.

For further details / informal visits contact: Name: Joanne Helsby Job title: Business Support Team Leader Email address: [e-mail] Telephone number: 0161 746 2525