Business Support Officer

Wiltshire Council; Trowbridge; On-site; GBP 27,000 - 28,000; Part time

Job summary

Wiltshire Council's Virtual School Team invites applications for a Business Support Officer to help support children and young people with a social worker, those in care, and care leavers to achieve excellent educational outcomes. The role delivers high‑quality administrative support, data records, reports, and project assistance in a busy, collaborative environment.

The post is pro rata at 18.5 hours per week for 20 weeks, with a hybrid working model.

Job description

Salary:£26,847 - £27,709 pro rata

Hours per week:18.5 hours

Temporary/Fixed term:for 20 weeks

Interview date:09 November 2026

We are excited to offer an opportunity to join our Virtual School Team, supporting children and young people with a social worker, those in care, and care leavers to achieve the very best educational outcomes. This is a rewarding role within a passionate and supportive team committed to making a real difference in the lives of young people.

As a Business Support Officer, you will play a key role in the day-to-day operation of the service, providing high-quality administrative support and helping to ensure the team can effectively deliver its work. Working in a busy and varied environment, you will need to be organised, adaptable, and able to manage changing priorities whilst maintaining accuracy and attention to detail. You will act as a first point of contact for enquiries from professionals, families, and young people, maintain accurate records and databases, produce reports and correspondence, undertake data checking and cleansing activities, and support service planning, performance monitoring, and improvement initiatives. You will also contribute to projects, including gathering and recording the views of children and young people, and work closely with colleagues across the council, education settings, partner agencies, and families to support positive outcomes.

We are particularly keen to hear from applicants who have care experience. We value the insight, resilience, and unique perspective that lived experience can bring and are committed to creating an inclusive workplace where everyone has the opportunity to thrive.

This role offers an excellent opportunity to develop your skills, contribute to meaningful work, and be part of a team dedicated to improving the educational experiences and life outcomes of children and young people. If you are motivated, organised, and passionate about making a positive difference, we would love to hear from you.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

Leanne Bishop, Service Manager Virtual Schools Head Teacher, at [e-mail]

Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.

Application criteria

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Statement of commitment to equality and inclusion

Disability Confident Employer

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.