Business Support Officer

Wiltshire Council; Trowbridge; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

Wiltshire Council is seeking an organised Business Support Officer to help keep services running smoothly in a busy public-facing environment. The role sits in the Kinship Team, supporting foster carers and guardians, with responsibilities spanning finance processes, data reporting and broad administrative duties.

You will work on the Kinship Allowance Pilot Scheme, enjoy a hybrid working model, and contribute to a proactive, supportive team delivering essential community services.

Qualifications

• Strong administrative experience and confidence using office IT systems.
• Ability to analyse and present data clearly.
• Excellent communication skills with attention to detail.

Responsibilities

• Provide effective administrative support to the Kinship Allowance Pilot Scheme.
• Manage finance processes and maintain relevant systems.
• Produce reports and provide essential phone support.
• Collaborate with internal teams to resolve issues and improve processes.
• Keep guidance and documentation up to date and ensure information is accurate and accessible.

Job description

We are looking for an organised and proactive Business Support Officer who takes pride in keeping services running smoothly and enjoys supporting teams in a busy, public-fac­ing environment.

Wiltshire Council is one of seven local authorities that have been chosen to participate in the Kinship Allowance Pilot scheme. As part of this initiative, we are seeking to expand our established Kinship Team. This post will be offered on an initial two-year fixed-term contract, with the potential for extension through to September 2029.

Our Kinship and Fostering team are responsible for the supervision, support and training of approved foster carers to ensure care arrangements meet children’s needs and improve outcomes for the children we care for. The team also supports Special Guardianship and Private Fostering arrangement

On a daily basis, you will provide effective administrative support to the Kinship Allowance Pilot Scheme, managing finance processes, maintaining systems, producing reports, and providing essential phone support. You will work closely with internal teams to resolve issues, improve processes, keep guidance and documentation up to date, and ensure information is accurate, compliant, and accessible.

You will need strong administrative experience, confidence using office IT systems, the ability to analyse and present data clearly, excellent communication skills, attention to detail, and the confidence to work independently while contributing as part of a wider team in a fast-paced environment.

If you are looking for a varied and rewarding role where your work directly supports essential community services, we would be pleased to hear from you.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefitshere .

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer-fac­ing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.

Job Info

• Job Identification 8140
• Posting Date 08/17/2026, 09:32 AM
• Working Pattern Temporary Full time
• Job Areas Social Care Education & Skills
• Locations County Hall, Trowbridge, Wiltshire, BA14 8JN, GB