Business Support Officer

Mountain Financial Printing & Design Group; Stockton-on-Tees; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a not-for-profit organization as a Business Support Officer in Stockton-on-Tees. This role involves providing essential administrative support to services dedicated to aiding adults with learning disabilities and mental health challenges. The ideal candidate will be proactive, well-organized, and possess excellent communication skills. Travel across the North East may be required.

Qualifications

• Graduate or professional preferred.
• Excellent verbal and written English required.
• Proficiency in data entry and minute-taking.

Responsibilities

• Provide administrative support and conduct audits.
• Assist with recruitment and service deployment.
• Maintain accurate data for invoicing.

Skills

Attention to detail

Multitasking

Verbal communication

Written communication

Customer care

Education

Graduate or professional degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

An exciting opportunity has arisen to join our not-for-profit organisation as a Business Support Officer. We are seeking a graduate or professional who is highly proactive and well-organised to support operational and administrative output.

You will provide efficient support to services dedicated to supporting adults with Learning Disabilities and/or Mental Health Diagnosis with a range of support needs. An excellent standard of verbal and written English is essential, as well as an interest in working in the not-for-profit health and social care sector.

We are looking for an individual with initiative and a can-do attitude to join our expanding North East team, providing administrative and operational support across the North East. The successful candidate will travel to support our services as needed and will have an office base in Stockton-on-Tees.

Duties Will Include (but Are Not Limited To)

• Provide routine administrative support to our busy services
• Conduct themed audits within services
• Support our recruitment and retention strategies
• Assist the management team with deployment of relief staff and monitor agency usage against KPIs
• Undertake monitoring and checks to ensure all commissioned hours are delivered and services stay within budget
• Develop and maintain accurate data related to client provision for correct invoicing
• Assist in setting up new services
• Support the management team with oversight of new starters
• Assist with oversight of voids within properties
• Maintain incident, Safeguarding, and CQC reporting oversight and analysis
• Support the setup of new student placements

An approachable and warm manner, along with excellent customer care skills, is essential. The role requires attention to detail and the ability to multitask to meet deadlines. Proficiency in data entry, minute-taking, and the use of Microsoft Word, Excel, and Outlook is necessary. The ability to work well independently and as part of a team is important.

This role suits someone resilient and enthusiastic, eager for new challenges each day.

Creative Support is an Investors in People, Stonewall Diversity Champion, and equal opportunities employer, committed to delivering high-quality care through a well-supported workforce.

We are an inclusive, anti-racist organization, actively encouraging applications from all backgrounds. However, we can only accept applications from candidates who are eligible to work in the UK, as we are currently at full capacity with our Visa Sponsor Licenses and cannot sponsor new visas. We are also not accepting applicants on a Skilled Worker Visa seeking secondary employment, due to tracking limitations.

Applications are reviewed as received, and the role may close early once a suitable candidate is appointed. We do not notify unsuccessful candidates at the application stage; previous applicants must wait six months before reapplying.

Application Instructions

To apply, please read the job description and complete the online application form via the provided links. You may also download the application form and submit it by post or email to the address below. If you do not receive a response within 10 working days after the closing date, please consider your application unsuccessful. Unsuccessful applicants must wait 6 months before reapplying.

If you need assistance with your application, contact us at 0161 236 0829.

Recruitment Department, Creative Support Ltd, Wellington House, 131 Wellington Road South, Stockport, SK1 3TS