Childrens Services Business Support Officer

WMJobs; Telford; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Flexible working

Local Government Pension Scheme

Staff discounts

Free parking

Wellbeing support

Hybrid working

Job summary

Telford & Wrekin Council is seeking a Business Support Officer in Children’s Services to support frontline teams across Telford and Wrekin. The role focuses on efficient administration, data handling, and safeguarding coordination from Darby House and local centres.

You will provide minute-taking, information management, and liaise with professionals across services to drive improvements. This fixed-term role offers hybrid working and a strong staff support network.

Qualifications

• Strong IT skills with Microsoft 365 and data handling capabilities.
• Excellent communication and effective time management.
• Proactive approach and ability to work independently as part of a team.

Responsibilities

• Provide top-tier admin support to frontline teams in Children’s Safeguarding and Family Support.
• Minute meetings, manage data, and handle sensitive information with confidence.
• Collaborate with professionals across services and support continuous improvement.

Skills

IT skills

Communication

Time management

Proactive mindset

Independent working

Tools

Microsoft 365

Databases

Job description

Telford & Wrekin Council,

Join Our Outstanding Team – Business Support Officer (Children’s Services)

Darby House, Woodlands Children Centre & Wellington

Full time, fixed term contract to 31st March 2029

Are you organised, tech-savvy, and ready to make a difference? We’re looking for a Business Support Officer to join our fast-paced team supporting children and families across Telford and Wrekin.

What You’ll Do:

• Provide top-tier admin support to frontline teams in Children’s Safeguarding, Family Support.


• Minute meetings, manage data, and handle sensitive information with confidence.


• Collaborate with professionals across services and help drive continuous improvement.

What We’re Looking For:

• Strong IT skills (Microsoft 365, databases, etc.)


• Excellent communication and time management


• A proactive mindset and eagerness to learn


• Ability to work independently and as part of a supportive team

Why Telford & Wrekin?

We’re proud to be rated Outstanding by Ofsted – the only authority in the West Midlands with this accolade (twice!). Here’s what Ofsted said in April 2024:

• "Exceptional social work practice"


• "Participation is a real strength"


• "Care leavers benefit from a generous local offer"


• "Staff feel valued and supported by visible senior leaders"

We believe great services start with great people — and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters.

What we offer:

• We offer competitive salaries and a fantastic leave package — starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy.


• Flexible working & career progression


• Local Government Pension Scheme


• Staff discounts & salary sacrifice perks


• Free parking & confidential wellbeing support


• Hybrid working model - whether you’re in the office or working from home, we support a balance that fits your personal and family commitments

Find out further information about working at Telford & Wrekin Council including our full list of benefits.

Roles involving children or vulnerable adults will require a criminal records check. It’s an offence to apply if you’re barred from working with these groups.

Please note: We do not hold a sponsorship licence for visas