Business Support Officer

NPT Pass; Neath; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Generous holiday entitlement

Employee Assistance Programme

LGPS 15.3% employer contributions

Discounted gym membership with CelticL

Excellent development opportunities

Hybrid working

Job summary

Neath Port Talbot Council is seeking an efficient and flexible Business Support Officer to join Children’s Services. You will provide administrative support to frontline Social Work Teams, handling telephony, referrals, data entry, records, and minute-taking.

The role emphasizes organisation, confidentiality, and collaboration, with hybrid working and strong development opportunities. Welsh language not required, DBS checks applicable.

Qualifications

• Proficiency in MS Office suite.
• Excellent written and verbal communication for reports, minutes and stakeholder engagement.
• High attention to detail with strong time management and multitasking in a fast-paced environment.
• Experience in office procedures, document control and records management.
• Experience organising meetings, preparing agendas and minuting.
• Customer service skills and ability to interact with stakeholders professionally.
• Qualifications in business administration or related fields.
• 4 GCSEs at grade C or above (English/Welsh/Maths) and NVQ Level 3 in Business Administration desirable.

Responsibilities

• Telephony and processing referrals.
• Data entry and records management.
• Note taking of meetings and financial administration.
• Support frontline Social Work Teams with administrative tasks.
• Maintain confidentiality and collaborate within the team.

Skills

MS Office proficiency

Written communication

Verbal communication

Time management

Attention to detail

Multitasking

Confidentiality

Team collaboration

Administrative support

Meeting support

Customer service

Education

GCSEs grade C or above (English/Welsh/Math)

NVQ Level 3 in Business Administration (desirable)

Business administration qualifications

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

Details of the job are provided below. Further information is available in the Job Description and Person Specification.

Job details

Job reference REQ05967 Date posted 24/09/2026 Application closing date 05/10/2026 Location Neath Civic Centre Salary £25,614 - £26,427 Per Annum Package Generous holiday entitlement, Employee Assistance Programme, Local Government Pension Scheme with 15.3% employer contributions, discounted gym membership with Celtic Leisure and excellent development opportunities Contractual hours 37 Basis Full time Job category/type Administration and Business Support Attachments New BSO Job Description and Person Spec - March 2024.docx Reasons to work for NPTCBC.pdf

Your workstyle will be a mobile hybrid worker in this role which gives you the flexibility to work from home and from a variety of Council workplaces.

We are currently seeking efficient, flexible administrators, who are highly organised, and detail-oriented to join our team as a (Business Support Officer) in Children’s Services.

Administrative staff are the backbone of Children's Social Services, ensuring that Social Workers can focus on direct work with families.

As a Business Support Officer, you will be part of a Business Support Team providing administrative support to frontline Social Work Teams in Children’s Services.

Your daily routine will include telephony, processing referrals, data entry, records management, note taking of meetings and financial administration.

About you:

Do you have the below skills and experience:

• Technical/IT:Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
• Communication:Excellent written and verbal skills for drafting reports, taking minutes, and communicating with stakeholders.
• Organizational:High attention to detail, strong time management, and the ability to multitask in a fast-paced environment.
• Interpersonal:Ability to work collaboratively within a team and maintain confidentiality.
• Administrative Support:Experience managing office procedures, document control, and record-keeping.
• Meeting Support:Proven experience in organising meetings, preparing agendas, and minuting.
• Customer Service:Ability to deal with stakeholders, clients, or public inquiries professionally.
• Qualifications in business administration or related fields.
• 4 GCSEs at grade C or above, 2 of which must be in English language, Welsh or Mathematics. Attainment of or working towards an NVQ Level 3 in Business Administration is desirable.
• Previous experience in public sector, NGO, or specialised office environments

About us:

We believe in rewarding and recognising our colleagues’ efforts and achievements. We also believe that there’s life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need.

Choose to work for us and you’ll be rewarded with a range of attractive benefits and support to help you live your best life.

• Hybrid working (in some roles) and flexible working schemes to improve your work life balance
• Benefit from a competitive employee package with a remarkable 15.3% employer pension contribution
• Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years’ service (not forgetting the additional 8 bank holidays too)
• Access discounted gym membership with Celtic Leisure
• Utilise the cycle to work scheme with up to 40% offset on bikes and cycling equipment
• Purchase a new car through Tusker salary sacrifice scheme
• Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.

If you would like to start a rewarding career with a company that values and invests in its employees and you have the necessary experience and qualifications, this could be your dream job, and we would love to hear from you.

For an informal discussion, please contact Rachael Pickering, Business Support Manager on

Phone: [phone] or

Email: [e-mail]

DBS requirements:

• This post is subject to a basic DBS disclosure

Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Our schools/employees are equally committed to ensuring the safety and protection of all children and young people/vulnerable adults and will take action to safeguard their wellbeing.

The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.

Welsh Language Requirements:

Welsh Language skills are not required when appointed to the post.

Additional Information:

Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.

We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans. In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Please note that applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview. If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.

At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot.

We are committed to providing training opportunities and the professional development of all our employees.

We look forward to welcoming you to Team NPT.