Business Support Officer

Tetra Tech, Inc.; Manchester; On-site; GBP 28,000 - 36,000; Full time

Job summary

Tetra Tech, Inc. in Manchester is seeking a Business Support Officer to help manage customer enquiries, quotations and day-to-day commercial administration within our laboratory team.

You will liaise with laboratory staff and senior management to resolve enquiries, support quotation activity and ensure timely processing of orders, with occasional local sample collections using a company van.

Qualifications

• Excellent time management and attention to detail.
• Ability to meet deadlines and follow instructions.
• Strong interpersonal and telephone communication skills.
• Full clean driving licence.

Responsibilities

• Prepare accurate quotations and follow up opportunities.
• Manage enquiries, quotations, sample media orders and deadlines.
• Support documentation and collaboration with laboratory and management.
• Identify opportunities for repeat business from customer spending data.

Skills

Time management

Attention to detail

Deadline-driven

Communication skills

Interpersonal skills

Driving licence

Teamwork

Job description

Business Support Officer – Help Drive Growth in a Technical Laboratory Environment

Purpose and Scope of the Role

Tetra Tech is looking for a Business Support Officer to join our Manchester laboratory team, supporting customer enquiries, quotation activity and day-to-day commercial administration. You will be a key point of contact for existing and prospective customers, helping them access the right analytical services while ensuring quotations, sample media orders and follow-up activity are handled accurately and on time.

Working closely with laboratory colleagues, senior management and customers, you will help resolve enquiries, maintain strong relationships and identify opportunities to support repeat business and wider commercial growth. Occasional local sample collections using a company van may also be required.

Your Impact in this Position

In the short term, you will build knowledge of the laboratory’s analytical capabilities and become a trusted contact for customer enquiries and quotation support. As your confidence grows, you will help improve quotation conversion, support customer retention and contribute to better insight from financial and customer spending data.

Longer term, this role offers the opportunity to develop commercial awareness within a technical environment, broaden your understanding of laboratory operations and build a strong platform for progression within business support, client service or operational coordination.

Customer and Commercial Focus

• Prepare accurate quotations, follow up opportunities and build positive relationships with existing and prospective customers.

Technical Understanding

• Develop a working knowledge of laboratory analytical services and testing capabilities to support clear, informed customer communication.

Organisation and Accuracy

• Manage enquiries, sample media orders and deadlines with strong attention to detail and reliable administration.

Communication and Collaboration

• Liaise effectively with customers, laboratory teams and senior managers to ensure enquiries are resolved promptly and professionally.

Data Awareness and Opportunity Identification

• Support the review of customer spending and financial data to identify trends, repeat business potential and chargeable opportunities.

Skills, Qualifications and Experience

You will bring excellent time management, strong attention to detail and the ability to meet deadlines. You should be confident following written and verbal instructions, seeking advice when needed, and working both independently and as part of a team. Strong interpersonal skills, a professional telephone manner and a full clean driving licence are essential.

Scientific knowledge or laboratory experience would be desirable. Experience in customer service, quotation preparation, sales administration, managing a support desk, supporting a small team, project coordination or prioritising workloads would also be beneficial.

Work Patterns and Location

This role is based at Tetra Tech’s Manchester laboratory and is expected to be primarily office based due to the customer, operational and laboratory-facing nature of the work. #LI-SY1 #Laboratories

Whyjoin Tetra Tech?

TetraTech is a leading provider of consulting and engineering services workingacross the full project lifecycle worldwide. We have a wide rangeofexpertiseacross our teams, providing a global support networkwith a personalised approach to client relationships to better understand wherewe can add value.We provide a collaborative environment that supportsindividual performance, innovation, and creativity.

Wesupport public and private sector clients on local, national, and internationalprojects to deliver sustainable and resilient solutions. Our operations in theUK, Ireland, and the Netherlands include more than 6,000 employees whoareLeading with Science to solve our clients’ most complexproblems.

In alignment with the Equality Act 2010, we will makereasonable adjustments to support candidates andemployeesrequiringadditionalarrangements. This could includeadaptations to work schedules, training approaches, or the physical workspace.Please inform us if you need any accommodations during the recruitment processor in your day-to-day role.