Business Support Manager

TSA Riley Infrastructure – UK, Ireland and Canada; Manchester; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

25 days holidays + option to buy 4

Private healthcare

Employee assistance programme

Group life insurance

Cycle to work scheme

Medi Cash health insurance

Job summary

TSA Riley Infrastructure – UK, Ireland and Canada is seeking a Business Support Manager to ensure the smooth, compliant operation of the business from our Manchester office, four days a week onsite. This role combines office management, facilities, health & safety, and cross-functional business coordination.

You will lead coordination of audits, governance documents, supplier management, and executive support, while enhancing workplace experience and adherence to industry standards in the rail

Qualifications

• Proven experience in office, operations, facilities or business support management.
• Strong organisation, planning and administrative skills with excellent attention to detail.
• Strong interpersonal and stakeholder management skills.
• Experience in regulated or compliance driven environments.
• Knowledge of Microsoft 365 (Outlook, Teams, Excel, PowerPoint and SharePoint).
• Proactive, solution-focused mindset with a commitment to continuous improvements.

Responsibilities

• Oversee day-to-day office operations, facilities, equipment, suppliers and workplace resources.
• Coordinate health, safety and compliance activities; maintain audit-ready documentation.
• Manage rail compliance (Sentinel, RISQS) and related passes; act as contact for auditors.
• Support executives with reports, presentations and internal communications.
• Monitor actions and deadlines; coordinate cross-functional activities.

Skills

Office management

Facilities management

Stakeholder management

Administrative skills

Microsoft 365

Tools

Microsoft 365

Job description

TSA Riley is a professional services business. Since formation in 2011, we have developed a comprehensive suite of programme management capabilities. We combine our industry expertise with innovative thinking and digital products to develop close relationship with our clients our clients and deliver our commitments. We are actively engaged on some of the largest infrastructure projects across the UK and Canada, performing to our mission statement.

"Working together to develop intelligent programme management solutions, helping to deliver a more sustainable world"

Overview of Role:

The Business Support Manager plays a central role in ensuring the smooth, efficient and compliant operation of the business. Working closely with leaders across the organisation, this role combines office management, facilities, health & safety, business assurance, rail industry compliance, executive support and business coordination. The role creates an organised, safe and productive working environment while ensuring statutory, regulatory and industry obligations are met and continuously improving operation processes.

The role will be based from our Manchester office, with a requirement to attend the office a minimum day of four days per week to support effective collaboration, stakeholder engagement and the delivery of business operations.

Responsibilities:

Office Operations & Facilities

• Oversee day-to-date office operations, facilities, equipment, suppliers and workplace resources.
• Manage landlord, contractors and service providers.
• Coordinate maintenance, statutory inspections, security, access passes and lockers.
• Organise meetings, travel, events and hospitality.
• Support onboarding through workspaces, equipment and inductions
• Continuously improve the workplace environment and employee experience.

Compliance, Health & Safety & Business Assurance

• Coordinate health, safety and compliance activities.
• Maintain compliance schedules, policies, records and audit-ready documentation.
• Administer first aid, DSE, COSHH, PPE and H&S inductions.
• Support internal/external audits and continuous improvements.

Rail Industry Compliance

• Manage Sentinel, RISQS and associated rail compliance
• Coordinate occupational health, training, fatigue assessments and Track Visitor passes.
• Act as key contact for auditors and compliance providers.

Business Support & Executive Coordination

• Maintain business records, mandatory H&S training records and asset registers.
• Support executives with reports, presentations and internal communications.
• Monitor actions and deadlines and coordinate cross functional activities.

Requirements:

• Proven experience in office, operations, facilities or business support management.
• Strong organisation, planning and administrative skills with excellent attention to detail.
• Strong interpersonal and stakeholder management skills.
• Experience in regulated or compliance driven environments.
• Knowledge of Microsoft 365 (Outlook, Teams, Excel, PowerPoint and SharePoint).
• Proactive, solution-focused mindset with a commitment to continuous improvements.
• Knowledge of health & safety administration, Sentinel, and/or RISQS (desirable)
• Proactive, solution-focused mindset with a commitment to continious improvement.
• Competitive salary (salary dependant on experience level)
• 25 days holidays + option to buy 4 days
• Additional 1 day holiday for your birthday
• Private healthcare and employee assistance programme
• Group life insurance
• Medi Cash health insurance providing cashback towards everyday healthcare bills
• Enhanced family leave, including maternity/paternity/adoption
• Cycle to work scheme
• Financial and technical support for professional memberships
• Summer and Winter staff celebration events

Core Values:

We pride ourselves on behaving and delivery to our core values:

• People - We encourage diversity whilst investing in and developing the very best talent.
• Integrity - Our reputation, passion and commitment, inspire trust and integrity.
• Community - We are a collaborative community, understanding challenges from every angle, exploring innovative solutions based on our expert knowledge.
• Innovation -We are driven to inspire others with fresh creative ideas based on continuously learning.