Business Support Manager

Solace Women's Aid; Greater London; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Flexible working

Learning and development

Generous holiday entitlement

Employer pension contribution

Family-friendly leave

Inclusion Networks

Employee Assistance Programme

Cycle to Work Scheme

Yoga classes

Meditation sessions

Job summary

Solace Women's Aid is seeking a Business Support Manager based at our Camden Head Office to oversee operational IT, safety compliance, and Head Office administration. Reporting to the Director of Finance and Business Support, you will manage IT service delivery, supplier contracts, budgets, and a team of staff and volunteers, with a five-day on-site schedule.

This role offers an opportunity to contribute to a values-driven organisation.

Qualifications

• Experience negotiating and managing contracts, including managed IT service contracts and budgets.
• Strong Excel skills with numerical accuracy.
• Proven experience managing an admin/office function and leading a team.

Responsibilities

• Oversee operational IT infrastructure and health & safety compliance.
• Lead Head Office management and office administration.
• Manage supplier contracts and annual budgets.
• Act as Head Office Fire Warden and ensure safety compliance.

Skills

Excel

Contract negotiation

IT management

Job description

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as a Business Support Manager at Solace Women's Aid.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work, and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Role

Reporting to the Director of Finance and Business Support, you will lead Solace's operational IT infrastructure, Health & Safety compliance, and Head Office management. As the main contact for our IT Managed Service Provider, you will oversee service delivery, SLAs, and ensure systems remain secure, compliant and fit for purpose.

You will also manage supplier contracts, a central administration budget, and a team of staff and volunteers.

Based at our Camden Head Office, this role requires office attendance five days per week, 8:30am to 4:30pm, and is not suitable for hybrid working.

The postholder will act as Head Office Fire Warden, supporting fire safety compliance, evacuation procedures, record keeping, and a safe environment for staff, volunteers and visitors.

This is a varied management role with significant ownership, ideal for an experienced operations professional with knowledge of Microsoft administration and cyber security who is looking to make a meaningful impact in a values-driven organisation.

About You

Applications will be particularly welcome from those who have demonstrable experience of negotiating and managing contracts, including managed IT service contracts and budgets.

• A systematic and effective problem solver - you are self-disciplined and analytical, and you thrive on providing solutions, delivering high standards, and are skilled in appropriately tailoring your output to a range of different stakeholders for decision‑making.
• A self-disciplined multi-tasker who is able to work independently and at a fast pace to meet deadlines - you are someone who perseveres and ensures close follow-up of delegated tasks to deliver consistently high-quality work through to completion.
• A strong verbal and written communicator with a high level of attention to detail - you're a quick decision maker, who operates well within a defined area of control, basing your decisions on policy and procedures.
• You build strong working relationships both internally and externally - you are driven to achieve results and have the ability to train and support others to make correct decisions
• You work well within established systems, standards and procedures - you are accurate, highly numerate with excellent Excel skills and make fact‑based and solution orientated decisions.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre‑employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.